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Skills

  • Client relationship building
  • Sales Team Knowledge Base Management
  • Sales incentive program development
  • Customer escalation handling
  • Onboarding & Training of Sales Representatives
  • Contract lifecycle management
  • Sales Forecast Accuracy Enhancement
  • Product Knowledge Training
  • Customer service excellence
  • Complex Sales Quoting & Invoicing

Work Experiences

  • Achieved Excellence Award recognition.
  • Achieved a 52% sales boost.
  • Achieved 17% market share growth.
  • Automated documentation of complex contracts.
  • Achieved zero interruptions of service.
  • Audited historical sales data.
  • Coordinated complex customer account transitions which resulted in zero interruptions of service and 78% customer retention.
  • Administered regional sales meetings.
  • Coordinated the onboarding, training, and certification process for new sales representatives, reducing ramp-up time by 34%.
  • Built strong cross-functional relationships.

Summaries

  • Built strong internal relationships.
  • Detail-focused Sales Administrator with a strength for optimizing sales incentive programs, contributing to framework team quota attainment rate of 23%. Adept in identifying areas for improvement and spearheading process enhancements.
  • Adept at creating efficient processes.
  • Created high-impact incentive programs.
  • Coordinated complex sales operations for teams exceeding 13 members.
  • Delivered comprehensive solutions in high-volume sales environments.
  • Achieved effective collaboration and tracking.
  • Dedicated Sales Administrator with expertise in managing high-volume sales teams, implementing CRM systems, and improving administrative procedures. Reduced ramp-up time for new hires by 20% through a redesigned onboarding and training process.
  • Dedicated Sales Administrator with expertise in managing high-volume sales teams.
  • Customer-focused Sales Administration expert.

Accomplishments

  • Revamped the post-sale customer touchpoint strategy, contributing to a 17% increase in retention within 4-month period.
  • Prepared detailed sales reports using Adobe Creative Suite to provide KPIs that helped leadership increase sales conversion rates by 49%.
  • Prepared and presented year-end sales administration reports showcasing a 61% increase in customer revenue year-over-year.
  • Implemented a systematic process for handling customer complaints, reducing average response and resolution time to 5 business days.
  • Assisted in onboarding new sales administrators, reducing the training ramp-up time by 12 weeks through tailored learning paths.
  • Played a pivotal role in launching a CRM integration project that equipped 4 sales representatives with enhanced lead tracking capabilities.
  • Devised a pricing approval framework that shortened decision-making time by 4 days, driving faster sales closures.
  • Successfully onboarded new clients by creating customizable sales administration workflows using Power BI, improving client satisfaction by 78%.
  • Developed and distributed KPI reporting dashboards to enable real-time tracking of regional sales performance, spurring a 77% rise in regional bookings.
  • Achieved an Employee of the Year within 2023 for exceeding the team’s sales administrative efficiency goals by implementing proactive strategies.

Affiliations

  • Award-Winning Participant, Annual Sales Leadership Summit, Columbus, 2018
  • Member, American Association of Inside Sales Professionals (AA-ISP)
  • Certified Sales Process Engineer, Sales Management Association
  • Certified Sales Force Automation Professional (CSFA), Jira
  • Certified in Data Analytics for Sales Leaders, program
  • Certified Business Development Specialist (CBDS), metric
  • Certified Sales Operations Specialist, method, 2016
  • Graduate, Sales Leadership Development Program, Lakeside Partners
  • Member, Customer Experience Professionals Association (CXPA)
  • Affiliated Member, Association for Sales Operations Professionals (ASOP)

Certifications

  • Certificate in Strategic Sales Leadership - Ironclad Systems, 2017
  • Certified Salesforce Administrator (CSA) - Summit Group, 2016
  • Professional Sales Leadership and Management (PSLM) - Beacon Labs, 2024
  • Accredited Sales Executive (ASE) - Cedar Works, 2021
  • Digital Sales Expert Certificate - Cedar Works, 2023
  • Certified Sales Enablement Professional (CSEP) - program, 2018
  • Certified Sales and Marketing Executive (CSME) - Lakeside Partners 2020
  • Advanced Sales Negotiation Specialist (ASNS) Certification - Cedar Works, 2023
  • Forecasting and Demand Planning Certification - Summit Group, 2020
  • Salesforce Reporting & Dashboards Specialist Certification - initiative, 2019

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