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Skills

  • Social media marketing
  • Conflict resolution
  • Company branding
  • Local history
  • Effective communication
  • Influencing prospective student interest
  • Creating and maintaining tour scripts
  • Baggage assistance
  • Public speaking
  • Arts and culture

Work Experiences

  • Attracted 14 more prospective students interested in niche programs.
  • Assisted admissions counselors by providing insights and recommendations based on touring feedback, which helped shape future recruiting strategies and boosted application numbers.
  • Raised campus awareness of activities and engagement opportunities with on-campus table tents, email distribution, and social media promotion.
  • Conducted in-depth research on the history and architecture of prominent campus buildings to deliver credible, detailed information during tours.
  • Answered questions via phone and email.
  • Planned private and public events for the college community on campus.
  • Helped to organize campus events in order to increase student participation and promote campus-wide initiatives.
  • Assisted in onboarding international students.
  • Created a consistent marketing campaign to encourage students to participate in school activities.
  • Addressed specific questions.

Summaries

  • Individual with a resourceful demeanor and persuasive communication skills.
  • Achieved high satisfaction scores.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent public speaking skills as well as a thorough understanding of Phoenix history, architecture, and current events.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Excellent knowledge of initiative history, as well as organizational and public speaking abilities.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Campus Tour Guide is a multi-talented Campus Tour Guide who is consistently rewarded for planning and operational improvements.
  • Clear understanding of quality assurance and vendor management as well as workflow optimization training.

Accomplishments

  • Worked closely with the university's marketing team to develop visual content for social media campaigns, increasing tour inquiries by 85%.
  • Identified and addressed potential logistical issues in tour scheduling, resulting in reducing tour delays and improving attendee satisfaction.
  • Responded to prospective student inquiries by maintaining a 16% email response rate, contributing to higher application submissions.
  • Created an engaging tour guide experience plan that increased visitor satisfaction rates by 72% during a focus group trial period.
  • Led campus tours for groups of up to 15 prospective students and families, providing detailed insights and fostering a welcoming environment.
  • Collaborated with the student marketing team to produce targeted outreach campaigns, driving a 47% increase in tour registrations for minority programs.
  • Assisted the admissions office with high-volume periods by handling up to 8 large group tours weekly, while maintaining positive visitor feedback.
  • Documented and resolved initiative which led to standard.
  • Collaborated with the admissions team to set up tours, ensuring operations ran smoothly for over 8 attendees on peak weekends.
  • Assisted in the onboarding and training of 17 tour guides, ensuring staff were well-prepared for peak visitor season.

Affiliations

  • Jaycees
  • Campus Visitors Association
  • National Association of Social Workers
  • Lions Club
  • National Collegiate Hispanic Honor Society - for bilingual members
  • Order of Omega Honor Society - Campus Leadership
  • Project Management Institute
  • Association of Information Technology Professionals
  • Toastmasters
  • National Orientation Directors Association (NODA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Service Specialist (CCSS) – metric
  • Project Management Professional (PMP)
  • Campus Safety Awareness Training - system/metric
  • Social Media in Higher Education Engagement Training - HubSpot
  • Effective Communication Certificate - Dale Carnegie Training
  • Campus Tour Guiding Certification by category Admission Office
  • Leadership Development Certificate – National Society of Leadership and Success (NSLS)
  • First Aid/CPR Certified
  • Event Management Certification - International Institute of Event Management (IIEM)

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