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Skills

  • Business operations
  • Homebuyer needs analysis
  • Category equipment
  • Market trend forecasting
  • Budgets
  • Problem resolution
  • Process improvement
  • Appraisals
  • New home feature customization
  • Competitive analysis for property sales

Work Experiences

  • Achieved Employee of the Year recognition from metric.
  • Helped sellers prepare for open houses by educating them, setting up documents and posters, and automated to improve first impressions.
  • Addressed customer concerns effectively.
  • Achieved a 46% increase in client satisfaction scores year-over-year.
  • Achieved Top Performer for sales performance.
  • Achieved an average sale increase of $6.
  • Provided strategic assistance to homeowners and homebuyers in the Austin metro area who were looking to buy or sell residential properties.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Transported ServiceNow to 18 months customer locations.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted effective needs assessments.
  • Achieved a 81% improvement in satisfaction scores.
  • Achieved a 23% boost in social media engagement.
  • Attracted over 4 attendees per event.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Accomplished team leader with a demonstrated ability to train new sales agents, leading to a 62% improvement in their conversion rates through best practice coaching and mentoring.
  • Built strong relationships with financial institutions.

Accomplishments

  • Worked with cross-functional teams to ensure timely delivery of sold units, reducing handover delays by 14 days and minimizing client complaints.
  • Completed industry certifications, such as Lean, enhancing my knowledge of real estate best practices and improving service quality.
  • Coordinated open house events, which attracted 6 potential buyers and resulted in 25% event-to-sale conversion.
  • Leveraged a deep understanding of local zoning laws and building codes to ensure home-buying recommendations were fully compliant.
  • Exceeded quarterly sales targets by 54% across multiple new housing developments through focused client engagement and follow-up.
  • Collaborated with team of 2 in the development of process.
  • Documented and resolved method which led to initiative.
  • Boosted customer retention by 77% through effective communication and personalized follow-up strategies post-purchase.
  • Improved lead generation by 73% through collaboration with the marketing team on targeted advertising campaigns across social media platforms.
  • Introduced new digital marketing strategies that resulted in a 68% boost in online traffic and increased home viewings.

Affiliations

  • Association for Computing Machinery
  • National Association of Exclusive Buyer Agents (NAEBA)
  • Society of Industrial and Office Realtors (SIOR)
  • American Society of Safety Professionals
  • Urban Land Institute (ULI)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Real Estate Staging Association (RESA)
  • Sales and Marketing Council (SMC)
  • Freemason

Certifications

  • Real Estate Transaction Coordinator Certification
  • Time Management for Sales Professionals Certification
  • Project Management Professional (PMP)
  • Salesforce Certified Sales Representative
  • Certified Sales Leader (CSL)
  • LEED Green Associate Certification
  • Residential Construction Certified (RCC)
  • CompTIA Security+
  • Certified Public Accountant
  • CompTIA Network+

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