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Skills

  • Time management and prioritization
  • Data visualization and reporting
  • Operational improvement
  • Analytical problem solving
  • Relationship development
  • First Aid/CPR
  • Supervision
  • Candidate Sourcing
  • Quality assurance and control
  • Team building

Work Experiences

  • Instructed employees on how to use HR software, with a focus on the process, category, and metric features.
  • Collaborated with senior leadership on the development of a new review policy, contributing to a President's Club-winning compliance framework.
  • Developed reporting templates for internal reviews.
  • Served as a staff advocate, encouraging and assisting metric in identifying and resolving conflicts.
  • Improved office processes, such as record tracking and system, by implementing process improvements.
  • Achieved a 38% boost in customer satisfaction.
  • Cut discrepancy rates by 29% %.
  • Awarded Innovation Award.
  • Audited company policies and procedures to ensure full compliance with Scrum Master standards, maintaining 28% adherence.
  • Conducted in-depth trend analysis on Tableau reviews to inform product revisions, driving a 9% decrease in negative feedback.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Conducted root cause analysis on recurring issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 71% improvement in service delivery insights.
  • Consistently delivered actionable feedback.
  • Actively minimized risk.
  • Achieved a 23% reduction in negative customer feedback.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Aligned project methodologies.
  • Dynamic Assistant Manager of Human Resources with 14 years of experience advising on human resource topics and issues.

Accomplishments

  • Led process improvement initiatives that streamlined document review workflows and reduced average processing time by 6 hours.
  • Implemented internal auditing mechanisms that flagged potential compliance breaches, reducing audit fail rate by 69% per quarter.
  • Led the development of a cross-departmental review strategy that improved stakeholder satisfaction by 77% year-over-year.
  • Monitored compliance adherence for high-impact projects, reducing legal risk exposure by identifying issues early in the process.
  • Performed comprehensive reviews of compliance documentation for 10 international markets, ensuring 100% alignment with international standards and regulations.
  • Improved the accuracy of compliance reports by 32% through consistent peer review and document standardization efforts.
  • Refined existing review processes through evaluating past data trends, resulting in operational cost savings of 74%.
  • Conducted root cause analyses on rework requests, identifying key problem areas and assisting in decreasing repeat errors by 50%.
  • Established and monitored key performance indicators leading to a 54% increase in team productivity, and optimizing review timeliness.
  • Trained a team of 17 junior staff on policy review standards, resulting in improved overall team accuracy by 21% in one year.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Project Management Institute (PMI)
  • National Customer Service Association (NCSA)
  • Legal Writing Institute
  • American Society for Quality (ASQ)
  • Association of Information Risk Management Professionals (AIRMP)
  • Legal Technology Professionals Institute (LTPI)
  • National Association for Court Management (NACM)
  • Society of Women Engineers
  • Certified Information Systems Auditor (CISA)

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Internal Auditor (CIA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • ASQ Certified Quality Improvement Associate (CQIA)
  • Certified ScrumMaster (CSM)
  • Microsoft Certified: Azure Fundamentals
  • Certified Customer Insights Analyst (CCIA)
  • ServSafe

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