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Skills

  • Revenue cycle management
  • Insurance claim processing
  • Cash application
  • Aging report analysis
  • Customer conflict resolution
  • Communications
  • Debt settlement facilitation
  • Aging reports analysis
  • Empathetic communication
  • Data-driven debt recovery strategies

Work Experiences

  • Analyzed trends in patient payment behaviors to implement preemptive measures, resulting in over $13 in projected savings.
  • Achieved results over a 11 months-month period.
  • Collaborated with insurance companies.
  • Accurately documented all communications with clients.
  • Assisted hospital finance departments by reviewing patient records and outstanding balances, collecting over $18 in medical debt over 5 months.
  • Had an excellent attendance record and was always on time for work.
  • Achieved accounts receivable below 23%.
  • Achieved 24% recovery of past due balances.
  • Assisted Medical Debt Collectors in properly applying customer remittances while working with Medical Debt Collector.
  • Achieved a 39% increase in overall recovery rate by crafting personalized financial solutions for clients with large balances.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Collaborative team player.
  • Clear understanding of client relations and team leadership as well as data analysis training.
  • Achieved resolution within 16 days.
  • Boosted overall success rates by 71%.
  • Achieved results within 18 months.
  • Committed to client satisfaction.
  • Committed to exceeding revenue recovery goals.

Accomplishments

  • Collaborated with compliance to recover 32% of delinquent accounts, improving cash flow by $18 over category quarters.
  • Achieved 30% performance-based collection bonus through meeting monthly goals consistently for 8 months months.
  • Effectively processed insurance claims and coordinated with third-party payers, recovering over $5 within 11 months months.
  • Provided specialized training on updated HIPAA and FDCPA compliance standards to a team of 8 collectors.
  • Resolved billing discrepancies related to insurance adjustments, resulting in a 15% increase in correct claims payment rates.
  • Trained a team of 2 new hires, resulting in a 37% increase in overall collection efficiency.
  • Worked closely with a team of 4 to implement better payment plans, resulting in an additional $15 recouped over 2022.
  • Mentored junior team members, resulting in a 76% improvement in their collections accuracy within 14 months months.
  • Resolved billing errors and discrepancies, resulting in a refund or adjustment of over $7 within 5 months months.
  • Recovered over 33% of charged-off accounts by leading cross-functional initiatives with the billing and legal departments.

Affiliations

  • Freemason
  • Association of Certified Credit and Collection Professionals
  • Association of Medical Financial Auditing Experts
  • Lions Club
  • Revenue Cycle Management Certification Consortium
  • Institute for Healthcare Payment Systems
  • Society of Human Resource Management
  • Toastmasters
  • International Association of Administrative Professionals
  • Certified Medical Collector Society

Certifications

  • Fair Debt Collection Practices Act (FDCPA) Training
  • Cisco Certified Internetwork Expert (CCIE)
  • Medicaid and Medicare Billing Specialist Certification
  • Certified Revenue Integrity Professional (CRIP) by NAHRI
  • Collections and Recoveries Manager (C&R) Accredited Certification
  • ServSafe
  • Certified Professional Biller (CPB) by AAPC
  • Medical Billing and Coding Specialist Certification (CPC) by AAPC
  • Certified Business Analysis Professional (CBAP)
  • ICD-10 Expertise Certification by American Health Information Management Association (AHIMA)

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