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Skills

Planning and coordination
Process automation and digital transformation tools
Performance metrics development (KPIs)
Agile/Scrum methodology application
Continuous process improvement
Communications
Multi-departmental collaboration for project delivery
Business operations analysis
Product lifecycle management
MS Office

Work Experiences

Applied risk mitigation strategies.
Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Achieved cost savings of $15.
Assisted in the creation of framework procedures.
Kept track of research findings and wrote polished reports that highlighted the findings as well as potential improvement strategies.
Kept my framework knowledge up to date by doing cross-functional collaboration and process improvement.
Working with team members and customers to find workable solutions improved operations.
Aligned over 2 employees to shared processes.
Achieved 60% attendance growth in 2022.
Site evaluations, customer surveys, and team audits were all things I did.

Summaries

Through research, optimization, and system development, successfully drives organizational change.
Over a 13-year career, I've developed exceptional problem-solving skills as a project and program leader.
Well-organized when it comes to investigating causes and determining the best solutions to any problem.
Achieved a 32% improvement in project accountability.
System Management Analyst with extensive experience in financial administration, business development, and operations management.
Proactive metric Management Analyst with 2 years of experience assisting companies in streamlining and optimizing processes to increase efficiency, productivity, and revenue generation.
Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
Results-oriented Construction professional with budget management, cross-functional collaboration, and process improvement strengths.
With a team-oriented mentality, highly organized, proactive, and punctual.
Operations Project Manager Consultant and team leader with 9 years of experience in process settings.

Accomplishments

Championed the implementation of performance KPIs, which increased transparency and boosted team performance by 26%.
Successfully reduced onboarding time for cross-functional teams by 12 days by introducing a centralized project management database with Power BI, enhancing onboarding processes.
Orchestrated the launch of Power BI by driving collaboration between 8 departments, leading to successful market roll-out and meeting key performance indicators.
Played a key role in client retention by delivering key project milestones for Summit Group, leading to a contract renewal worth $7.
Monitored portfolio of 17 complex projects, achieving a 37% improvement in efficiency through strategic resource allocation and timeline optimization.
Collaborated with customer success to restructure the project reporting framework, significantly improving data visibility while cutting reporting time by 7 hours per week.
Increased customer satisfaction by 66% through the introduction of a more agile and client-centered approach to project delivery, leading to repeat business.
Prepared and presented monthly performance reviews to senior leadership, showcasing a 66% improvement in on-time project completion.
Successfully integrated project management software Salesforce into the team workflow, improving overall task tracking and employee accountability, resulting in a 30% boost in productivity.
Led successful completion of 15 operational projects by promoting cross-functional collaboration between category, resulting in improved delivery times by 58%.

Affiliations

Named Project Excellence Award Honoree, International Project Management Forum, 2022
Professional Affiliate, International Institute of Business Analysis (IIBA) system
Former Chairperson, Corporate Social Responsibility Committee, Lakeside Partners, 2020
Active in International Association of Facilitators (IAF), process
Network Member, Operational Risk Symposium, Portland, 2019
Certified Change Management Practitioner (PROSCI), Lakeside Partners, 2018
Diplomatic Member of the National Contract Management Association (NCMA), program
Lean Six Sigma Green Belt Certification, Northwind, 2024
Recognized participant in Strategic Operational Improvement Forum, 2024
Member, Association for Operations Management (APICS)

Certifications

Certified Lean Operations Manager (CLOM) - Cedar Works
SHRM Certified Professional (SHRM-CP)
CompTIA Network+
Certified Logistics and Supply Chain Professional (CLSCMP) - Meridian
Microsoft Certified Systems Engineer (MCSE)
Certified in Production and Inventory Management (CPIM) – APICS
PRINCE2 Foundation & Practitioner - category
CompTIA A+ Technician
Lean Six Sigma Black Belt Certification - system
Certified Kaizen Facilitator – Beacon Labs

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