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Skills

Payroll and budgeting
Interpersonal and written communication
Credit and collections
Problem resolution
Hardware evaluation
Data Management
Strategic planning
Budgets
Staff development
MS Office

Work Experiences

Achieved reduction within the past year.
Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Addressed inefficiencies in administrative services.
Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
Created a new employee evaluation process that resulted in significant performance improvements.
Double-checked the data's accuracy and integrity.
Achieved a $8 reduction in annual expenses.
Completed 18 employees' bi-weekly payroll.
Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
Achieved Innovation Award for exceeding productivity goals.
Administrative Services Manager is a multi-talented Administrative Services Manager who is consistently rewarded for planning and operational improvements.
Dedicated to learning, growing, and succeeding in Miscellaneous.
These abilities, as well as a strong work ethic, are available.
Top-producing salesperson and industry expert in Miscellaneous.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Administrative Services Manager with 6 years of successful project management and data analysis experience.
Accomplished in leading cross-functional teams and implementing task management systems, driving a 57% increase in timely project completions within the administrative department.
Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

Developed an automated shift scheduling platform that reduced staff overtime costs by 43% and minimized errors in weekly rosters.
Directed administrative functions for 14 departments with a focus on operational efficiency, achieving a 57% improvement in cross-team collaboration.
Designed a multi-department workflow management system that improved response times to customer inquiries by 28%.
Implemented time-tracking software to monitor and improve administrative team performance, yielding a 15% increase in on-time project completion.
Re-engineered administrative support processes in collaboration with IT, resulting in a 26% reduction in document retrieval times.
Implemented a project management software solution, reducing project timelines by 24% and improving workflow transparency for product.
Led the implementation of Tableau for document management, increasing digital filing efficiency by 78% and reducing manual file retrieval times.
Enhanced internal communication efforts by developing a team-wide reporting system, significantly reducing missed deadlines and improving project tracking.
Directed facility management initiatives, helping lower energy costs by 27% through targeted efficiency improvements.
Collaborated with cross-departmental teams to enhance communication pathways and reduced internal response times by 76%, improving overall project delivery.

Affiliations

Toastmasters
Council for Supply Chain Management Professionals (CSCMP)
National Association of Social Workers
National Association of Professional Organizers (NAPO)
Institute for Organizational Excellence (IOE)
Office Management Association of America (OMAA)
International Association of Business Process Management (ABPM)
Association for Talent Development (ATD)
Association for Office Professionals (AOP)
American Society of Administrative Professionals (ASAP)

Certifications

Certified in Risk and Information Systems Control (CRISC)
Cisco Certified Network Associate (CCNA)
Professional in Human Resources (PHR) by HR Certification Institute
SHRM Certified Professional (SHRM-CP)
SHRM Senior Certified Professional (SHRM-SCP)
CompTIA A+ Technician
Six Sigma Black Belt Certification
Project Management Professional (PMP)
Microsoft Office Specialist (MOS) Certification
CompTIA Security+

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