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Skills

  • Financial statement review
  • Inspection reviews
  • Public speaking
  • Relationship development
  • MS Office
  • Extremely organized
  • Project organization
  • Performance evaluation
  • Dinner service planning
  • Category equipment

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted in reengineering workflow processes.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Procedure helped me achieve $174,000.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Audited transaction documentation.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Accomplished Operations Processor.
  • Aided management in identifying process improvements.
  • Costs were consistently reduced while profits were increased.
  • Operations Processor is a personable Operations Processor with extensive knowledge of post office products and services.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Friendly Operations Processor with extensive knowledge of post office products and services as well as the ability to build positive customer relationships.
  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • Within Miscellaneous, senior Operations Processor and outstanding performer in vendor management and quality assurance.
  • Successful in resolving issues with delivery, mail theft, and lost or damaged mail in a diplomatic manner.
  • Operations Processor with over 7 years of experience facilitating the delivery of letters and packages to both domestic and international destinations.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Collaborated with the compliance team to ensure all document processing followed regulatory guidelines with a 14% audit success rate.
  • Liaised between operational departments and IT to implement new software, resulting in the decrease of error rates by 50% within procedure.
  • Led end-to-end operational audits, uncovering inefficiencies that resulted in savings of $2 annually.
  • Spearheaded a process automation initiative that improved data entry speed by 49% and reduced errors significantly.
  • Processed 8 customer transactions daily, maintaining 44% accuracy while staying within company SLAs.
  • Increased sales 9% over one year.
  • Reduced error logs by 35% through data entry best practices and continuous auditing of batch processes.
  • Developed and implemented a cross-functional training manual that reduced new employee onboarding time by 16 days.
  • Successfully managed off-cycle batch processing for initiative, achieving a 37% on-time completion rate by 2024.

Affiliations

  • National Association for Business Economics (NABE)
  • Association of Certified Financial Crime Specialists (ACFCS)
  • American Medical Informatics Association
  • Association for Computing Machinery
  • National Contract Management Association (NCMA)
  • Certified Financial Services Auditor (CFSA) Credential Holder
  • Business Professionals of America (BPA)
  • International Association of Administrative Professionals
  • National Association of Credit Management (NACM)
  • American Marketing Association

Certifications

  • Advanced Microsoft Excel Certification by procedure (VLookups, PivotTables, Data Analysis)
  • Certified Public Accountant (CPA)
  • Process Management Certified Practitioner (PMCP) by IPAPI
  • Certificate in Document Control & Information Management by Meridian
  • First Aid/CPR Certified
  • Financial Data & Analysis Certification by Brightline
  • Certified Protection Officer (CPO)
  • Professional in Data Processing and Information Handling (PDP) by Document Management Institute
  • CompTIA A+ Technician
  • Supply Chain Management Certification (SCM) by Summit Group

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