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Skills

  • Office supplies inventory management
  • Software system development
  • Software projects
  • Friendly and professional communications
  • CRM proficiency
  • Cost reduction strategies
  • Rail bender proficiency
  • Dental staff assistance
  • SOP proficiency
  • Strategic planning and execution

Work Experiences

  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Was in charge of billing, collection, and reporting for an office that generated over $17 per year.
  • Avoided potential fines up to $9.
  • Achieved 15 media placements in Austin.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Achieved 100% participant satisfaction.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Restructured installation processes and staff teams, resulting in a 11% increase in productivity.

Summaries

  • Adaptable person with process improvement and strategic planning abilities.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Spanish and French are both conversational.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Deputy Chief of Staff.
  • Accomplished Deputy Chief of Staff.
  • Achieved cost savings of $2.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Guided a leadership team through a change management initiative that increased employee satisfaction by 49% as measured in 2023 engagement survey.
  • Spearheaded an initiative to standardize team processes, achieving a strategic planning completion rate of 29% on or ahead of schedule.
  • Designed and implemented a data-driven performance dashboard utilizing Salesforce, allowing for more accurate, timely decision-making by senior leadership.
  • Collaborated with senior leadership to identify and resolve bottlenecks within the workflow, resulting in a 63% overall efficiency improvement.
  • Led the coordination of cross-departmental teams to reduce project backlog by 78% within 14 months, ensuring timely execution of key deliverables.
  • Served as key stakeholder manager for initiative, delivering successful outcomes while maintaining high levels of stakeholder engagement and satisfaction.
  • Conducted leadership training workshops, elevating management skill levels and enhancing department morale with initiative.
  • Led organizational redesign efforts, optimizing departments to improve cross-functional collaboration and cut project lead times by 67%.
  • Managed multi-disciplinary teams to deliver framework ahead of schedule, achieving a 78% decrease in production costs.
  • Managed 15-person team to execute a large-scale operational project, resulting in timely delivery and achievement of program.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Professional, International Association for Administrative Professionals (IAAP) - Completed administrative process optimization coursework.
  • Project Management Institute
  • Member, The Conference Board - Engaged in cross-industry collaborations on strategic leadership and fiscal management innovations.
  • Member, Public Relations Society of America (PRSA) - Participated in media and public affairs work impacting governmental strategy.
  • Participant, Executive MBA Alumni Network - Completed leadership-focused executive education, 2018.
  • Active Volunteer, Chamber of Commerce Portland Leadership Programs - Facilitated professional networking and civic activities.
  • Member, American Management Association (AMA) - Participated in 16 leadership and management certification programs.
  • Alumni, Harvard Kennedy School Executive Education Program - Completed certificate in Executive Leadership, 2019.
  • Affiliated Professional, National Association of Government Communicators (NAGC) - Collaborated on governmental communication strategies.

Certifications

  • Executive Leadership Certification - program
  • Change Management Certification – Prosci
  • Certified Public Accountant
  • Certified Professional in Talent Development (CPTD)
  • Certified Benefits Professional (CBP) - metric
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP) Certification
  • First Aid/CPR Certified
  • Diversity, Equity, and Inclusion (DEI) in the Workplace Certificate - University of Michigan
  • CompTIA Network+

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