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Skills

Confidentiality and Discretion
Data entry
Team building
Budgets
Maintenance scheduling
Negotiating seasonal agreements
Staff supervision
Team management
Problem resolution
Bookkeeping

Work Experiences

Achieved a Innovation Award for the estate's landscape.
Arranged special events, from intimate gatherings to large-scale parties, ensuring all logistics were seamlessly executed.
Collaborated with architects and interior designers.
Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
Created and maintained monthly expense reports, tracking property-related spending and presenting insights to the estate manager.
Created comprehensive travel logistics, including transportation, lodging, and itinerary coordination, for estate owners and guests in Austin.
Created comprehensive travel logistics.
Provided expert clerical support by handling a wide range of routine and special requests efficiently.
Assisted the estate manager.
Coordinated maintenance schedules for a 4 estate, optimizing contractor visits and reducing costs by 51%.

Summaries

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Hands-on professional with risk assessment and performance reporting abilities.
Anticipated service needs proactively.
Professional who is well-organized and attentive, with experience in administrative support.
Strong written and verbal communication skills, as well as proficiency in recordkeeping and process writing, are all assets.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
Knowledgeable in the use of common office equipment and category software.
Within Miscellaneous, senior Estate Assistant and outstanding performer in risk assessment and vendor management.
Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
Adept at managing multiple estate projects.

Accomplishments

Selected and supervised horticultural contractors, leading redesign projects of estate gardens, improving conservation efforts and aesthetic appeal.
Established vendor relationships, maintaining consistent pricing and quality across all outsourced services such as housekeeping and catering.
Resolved product issue through consumer testing.
Collaborated with team of 9 in the development of initiative.
Orchestrated seamless transitions between multi-residence properties, preparing homes in Denver ahead of owners' arrival.
Managed budgets for estate maintenance, coordinating with the finance department to avoid budget overages while maintaining asset quality.
Collaborated with family office to negotiate and secure advantageous seasonal property leases, reducing annual spending by 62%.
Redesigned the estate's art collection inventory system, reducing insurance renewal delays by 14 weeks.
Tracked household expenses and utilities, recommending cost-saving strategies that resulted in a 52% reduction in estate operating costs.
Managed routine preventative maintenance checks on estate assets, ensuring long-term functionality with ITIL-approved specialists.

Affiliations

Estate Management Networks (EMN)
American Association of Estate Managers (AAEM)
British Institute of Cleaning Science (BICSc)
Jaycees
Certified Trust and Estate Planner (CTEP)
Royal Household Guild of Estate Managers
Building Owners and Managers Association International (BOMA)
International Council of Nurses
Green Building Council for Eco-friendly Residences
International Association of Administrative Professionals

Certifications

Google Certified Professional Cloud Architect
Certified Private Security Manager (CPSM) by Northwind
Certified Executive Housekeeper (CEH) by IEHA
Certified Estate Manager (CEM) by the DEMA
Luxury Asset Management Certification by process
Microsoft Certified Systems Engineer (MCSE)
First Aid/CPR Certified
Fire and Life Safety Certification by Ironclad Systems
Certified Public Accountant (CPA)
Cisco Certified Internetwork Expert (CCIE)

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