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Skills

  • Financial records and processing
  • Safety measures
  • Contract negotiation/review/drafting
  • Microsoft Office
  • Kennel cleaning and sanitizing methods
  • Credit and collections
  • Operations management
  • Time management skills
  • Excellent communication
  • Business Development

Work Experiences

  • Authored technical manuals and user guides for Salesforce.
  • Double-checked the data's accuracy and integrity.
  • Advised cross-functional teams on procedure.
  • Achieved Innovation Award recognition.
  • Advised and collaborated with cross-functional teams on framework to head creative strategy, leading to a 51% increase in final product adoption.
  • Achieved revenue growth across Austin.
  • Boosted conversion rates by 68%.
  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 16% increase in organic search traffic.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Knowledgable in a variety of design and testing methodologies.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved $4 in new business growth.
  • Top-producing salesperson and industry expert in Media and Journalism.
  • Working under tight deadlines is second nature to her, and she is known for creating engaging content that attracts targeted readers and builds brand loyalty.
  • Balanced multiple editorial projects.
  • Accomplished Senior Writer.

Accomplishments

  • Directed a key content repurposing initiative, saving over 16 hours monthly while increasing asset utilization by 59%, enhancing department efficiency.
  • Recommended
  • Improved
  • Advised
  • Guided
  • Designed and implemented content style guides to streamline team output, improving consistency across materials and reducing editing time by 82%.
  • Initiated
  • Monitored
  • Authored and edited 5 highly technical white papers that helped secure 13 in funding from key industry investors.
  • Proposed

Affiliations

  • Freelancers Union Member
  • National Scholastic Press Association (NSPA)
  • Book Industry Study Group (BISG)
  • Writers Guild of America (WGA)
  • International Association of Professional Writers and Editors (IAPWE)
  • Toastmasters
  • Association of Writers & Writing Programs (AWP)
  • Society of Women Engineers
  • Society of Professional Journalists (SPJ)
  • American Society of Business Publication Editors (ASBPE)

Certifications

  • Certified Digital Marketing Specialist - Content Marketing Institute
  • Content Design and UX Writing Certification - Asana
  • Certified Public Accountant
  • Salesforce
  • Certified Publishing Professional (CPP) - Cedar Works
  • Certified Content Marketing Specialist (CCMS) - metric
  • Inbound Marketing Certification – HubSpot
  • Professional Writer Certification - initiative Writer's Union
  • Advanced Content Strategy Certification - Beacon Labs
  • SEO Content Writing Certification - Yoast Academy

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