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Skills

  • Advertising
  • Safety measures
  • Multi-Task Management
  • Positive learning process
  • Computer literate
  • Excellent with kids
  • Customer satisfaction
  • Product ordering
  • Supply replenishment
  • Customer service

Work Experiences

  • Contributed to overall team efficiency.
  • Replenished condiments, coffee, other beverages, and supplies while keeping the service areas clean.
  • Collaborated with cross-functional teams to introduce seasonal menus, raising daily sales by $7 during process/two years.
  • Consistently recognized for enhancing team communication and promoting a positive work culture, leading to employee tenure increasing by 40% in 18 months.
  • Collaborated with kitchen and waitstaff teams to ensure customer orders were completed accurately and delivered in a timely manner, improving order accuracy by 52% over three years.
  • Assisted in scheduling shifts and managing absenteeism, which led to a 51% improvement in shift coverage and workflow.
  • Collaborated with kitchen and waitstaff teams.
  • Assisted in scheduling shifts.
  • Achieved cost savings of $18 quarterly.
  • Complied with Miscellaneous health and safety regulations.

Summaries

  • Adept at resolving complex customer complaints.
  • Cash-handling expertise with a track record of managing multi-payment methods in a high-volume setting, ensuring error-free transactions.
  • Adept at managing cash drawer reconciliation.
  • Consistently closed shifts with $124,000 or less in discrepancies.
  • Award-winning service professional recognized for delivering excellent customer experiences, consistently elevating satisfaction scores by 35%.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Boosted sales.
  • Consistently delivered excellent customer service.
  • Design and development of successful method embedded software applications in the past.
  • Award-winning service professional.

Accomplishments

  • Monitored
  • Initiated
  • Identified patterns in customer complaints and worked with management to rework training, resulting in 73% fewer complaints.
  • Proposed
  • Trained
  • Awarded ‘Employee of the Month’ for consistently achieving a 46% or higher customer satisfaction rating.
  • Managed
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Prepared
  • Boosted revenue by identifying upselling opportunities at the point of sale, increasing average spend per customer by 29%.

Affiliations

  • Affiliated with the International Food Service Executives Association, focused on improving kitchen workflow and customer interaction processes.
  • Enrolled in online courses through eCornell, focusing on restaurant management and improving team communication to optimize operations.
  • Affiliation with the International Association for Food Protection, staying updated on the latest in food safety protocol and regulatory standards.
  • Participated in American Hotel and Lodging Association (AHLA) workshops to improve customer service, specifically during high-volume events or peak seasons.
  • Affiliated with the National Association for Catering & Events (NACE), continuously improving food management and customer-facing service techniques.
  • Completed training sessions with the Food and Beverage Industry Professionals Network, developing expertise in kitchen collaboration and inventory control.
  • Member of the Foodservice Equipment Distributors Association (FEDA), learning techniques that improve equipment handling and decrease downtime.
  • Participated in the Food and Beverage Workforce program in 2018, equipping team members with knowledge of kitchen efficiency and reducing prep times.
  • Active participant in customer service development programs hosted by Service Management Group (SMG), enhancing guest satisfaction by 46%.
  • Affiliated with the Institute of Culinary Education (ICE), focusing on state-of-the-art food preparation techniques to streamline kitchen efficiency.

Certifications

  • Food Protection Certification - process
  • Customer Loyalty Program Specialist Certification - Ironclad Systems
  • First Aid and CPR Certification - Atlanta
  • Basic HACCP Certification
  • Certified Hospitality and Food Service Professional (CHSP)
  • Food Handler Certification (Valid per Texas Requirements)
  • Cash Handling and POS Operations Training - Vantage
  • Certified Professional—Food Safety (CP-FS)
  • Basic Nutritional Guidelines Course Certification
  • ServSafe Alcohol Certification

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