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Skills

  • Data-driven decision making
  • Golf course certification standards
  • Conflict resolution for client relations
  • Client partnership management
  • Player development programs
  • Project organization
  • Club operations benchmarking
  • Regulatory compliance
  • First Aid/CPR
  • Communications

Work Experiences

  • Achieved savings of 15%.
  • Collaborated with method to maintain course certification.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a $16 cost reduction for pro shop merchandise.
  • Achieved a 19% improvement in satisfaction scores.
  • Had an excellent attendance record and was always on time for work.
  • Boosted NPS score by 41% points.
  • Achieved zero violations during annual inspections.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 24% more efficient irrigation practices.

Summaries

  • Boosted pro shop sales by $12.
  • Examines and evaluates the appearance and performance of workers to ensure that they are meeting specifications.
  • Achieved 50% savings in maintenance costs.
  • Committed to fostering a high-performing team culture.
  • Director of Golf with 14 years of successful strategic planning and process improvement experience.
  • 9 years of experience implementing effective programs.
  • For optimal performance, 5 years of training workers in proper operational procedures and function, as well as explaining company policies.
  • Created community partnerships.
  • Boosted course efficiency by 77%.
  • Within Miscellaneous, senior Director of Golf and outstanding performer in risk assessment and budget management.

Accomplishments

  • Achieved Employee of the Year from method for exceptional course management and playability in 2024.
  • Developed custom employee training programs focused on exceptional customer service, resulting in a 15% boost in customer satisfaction scores.
  • Established a long-term equipment replacement plan that reduced unplanned downtime by 64% and reduced repair costs by $16.
  • Orchestrated successful charity golf event that raised over $10 for a local foundation, garnering recognition in local media.
  • Led a team that successfully managed over 17 events annually, boosting course revenue by $8 and increasing membership by 73%.
  • Successfully piloted a new customer loyalty program that drove a 40% increase in repeat bookings during high-demand times.
  • Resolved product issue through consumer testing.
  • Led a multimillion-dollar capital improvement project that was completed three years ahead of schedule, under budget by $8.
  • Formulated club event calendar to introduce new weekly tournaments, increasing member engagement by 36%.
  • Restructured maintenance operations, reducing unscheduled equipment downtime by 74% and improving course conditions year-round.

Affiliations

  • International Sports Turf Research Institute (ISTRI) – Research Affiliate
  • Professional Golfers' Association (PGA) of America
  • National Alliance of Youth Sports (NAYS) – Junior Program Partner
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Golf Business Network (GBN) – Advisory Role
  • Golf Facility Management Professionals – Industry Knowledge Sharing
  • Society of Women Engineers
  • Toastmasters

Certifications

  • Certified Golf Club Manager (CGCM) - Golf Management Association
  • CompTIA Security+
  • Certified Public Accountant
  • Financial Management for Golf Operations Certification - category
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Advanced Golf Course Management Certification - Michigan State University
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Marketing Management for Golf Resorts - system
  • Certified Golf Course Irrigation Auditor (CGIA) - Irrigation Association

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