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Skills

  • Policy advocacy and negotiation
  • Time management and prioritization
  • Customer service
  • Liaison between departments and administration
  • Budget optimization for resident programs
  • Business operations
  • Budgets
  • Team building
  • MS Office
  • Data analysis for room allocation

Work Experiences

  • Boosted resident satisfaction ratings by 25% in the first quarter.
  • Advised and mentored residents.
  • Benefited 4 residents.
  • Advocated for policy changes in process housing regulations.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Addressed potential issues before they became major concerns.
  • Conducted bi-weekly mental health check-ins.
  • Adopted by Austin Housing Department in 2016.
  • Advised and mentored residents through personal and academic challenges, contributing to an academic retention rate of 77% for participants.
  • Achieved results over the past year.

Summaries

  • Within Education and Training, senior Senior Resident Advisor and outstanding performer in data analysis and cross-functional collaboration.
  • Benefited more than 15 residents annually.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Decreased maintenance issues by 43%.
  • Conducted regular, supportive check-ins.
  • Clear understanding of performance reporting and cross-functional collaboration as well as data analysis training.
  • Achieved a 49% improvement in room allocation satisfaction.
  • Decreased reported incidents by 28% by leading conflict mediation initiatives that fostered stronger resident connections and communication.
  • Achieved a 83% decrease in resident conflict incidents.
  • Coordinated a campus-wide diversity week.

Accomplishments

  • Initiated resident recognition program, improving overall resident retention rate by 26% over two years.
  • Advised and sponsored 11 resident committees focused on mental health, academic support, and community-building activities.
  • Redesigned monthly resident newsletter to enhance visibility, improving engagement in residence events by 21%.
  • Served as a primary point of contact for the residence hall’s peer support network, facilitating 9 one-on-one sessions with residents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with a local support service to provide free mental health resources to residents, increasing awareness by 24%.
  • Ensured safe evacuation during a fire drill, resulting in 77% compliance rate based on emergency preparedness training.
  • Instituted a midnight study support group that resulted in a 77% improvement in resident academic performance.
  • Responded to emergency situations during on-call hours, consistently reducing response time by an average of 3 minutes.
  • Collaborated with campus counseling services to offer emotional support workshops, improving average resident well-being ratings by 16%.

Affiliations

  • First-Year Programs and Student Success Committee
  • National Society For Leadership and Success (NSLS)
  • Overseers of Student Organization (OSO)
  • Lions Club
  • International Association of Administrative Professionals
  • Student Housing and Development Association of Raleigh
  • National Association of Student Personnel Administrators (NASPA)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • College Student Educators International Certification Program

Certifications

  • Advanced Resident Retention Strategies Certificate - Meridian
  • Certified Resident Life Professional (CRLP)
  • Certified Housing Officer (CHO) - the Northeast
  • Certified Mental Health First Aider – Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Salesforce
  • Advanced Certification in Residential Facility Management - Harbor & Co.
  • CompTIA A+ Technician
  • Microsoft Office Specialist (MOS) Certification - SAP

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