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Skills

  • Monthly newsletter design and distribution
  • Liaison between departments and administration
  • Process improvement
  • Peer leadership training
  • Crisis response time optimization
  • Project organization
  • Problem resolution
  • New resident onboarding and orientation
  • Supervision
  • Relationship building with residents

Work Experiences

  • Achieved results within the first 3 months.
  • Collaborated with external vendors.
  • Conducted one-on-one advisory sessions with residents.
  • Advised and mentored residents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created a 'quiet living' initiative.
  • Worked with residents to resolve complaints and grievances.
  • Benefitted over 8 residents annually.
  • Looked for industry trends on social media and through online sources.
  • Benefited 4 residents.

Summaries

  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Senior Resident Advisor with 8 years of successful process improvement and strategic planning experience.
  • Collaborated on crafting and optimizing room selection processes, improving satisfaction rates by 58% while minimizing complaints to 10.
  • Built a reputation as a trusted advisor and problem-solver, having led initiatives that reduced reported conflicts by 19% through mediation efforts.
  • Communicated effectively through a well-regarded monthly newsletter, increasing event participation by 28% and keeping residents informed.
  • Achieved a 63% improvement in feedback engagement.
  • Communicated effectively through a monthly newsletter.
  • Achieved a 49% improvement in room allocation satisfaction.
  • Championed inclusive programming.
  • Conducted regular, supportive check-ins.

Accomplishments

  • Facilitated onboarding for 4 new residents, improving first-month resident satisfaction by 24%.
  • Collaborated with team of 10 in the development of process.
  • Served as a primary point of contact for the residence hall’s peer support network, facilitating 9 one-on-one sessions with residents.
  • Mentored RA staff of 17, improving program execution rates by 23% and fostering a stronger community culture.
  • Documented and resolved standard which led to initiative.
  • Advised and sponsored 11 resident committees focused on mental health, academic support, and community-building activities.
  • Designed and implemented a roommate matching system, resulting in a 28% decrease in roommate-related disputes over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed resident volunteer group, which contributed over 5 community service hours, fostering a stronger connection to the local community.
  • Piloted a leadership development program for residents, yielding a 52% rise in leadership participation within the residence halls.

Affiliations

  • Peer Assisted Study Sessions (PASS) Instructor Program
  • Resident Advisor Leadership Organization
  • Association for Student Conduct Administration (ASCA)
  • International Council of Nurses
  • National Intervening Leaders in Residence Life
  • Toastmasters
  • International Association of Residence Halls (IARH)
  • Lions Club
  • Student Staff Leadership Institute
  • First-Year Programs and Student Success Committee

Certifications

  • Supportive Housing Strategies and Management Certification - Meridian
  • LEED Green Associate - Residential Focus
  • Active Shooter Training Certification - Denver
  • Certified Title IX Coordinator - 2015
  • Higher Education Physical Security Certification - Meridian
  • Certified in Customer Service and Relations for Housing Departments - Summit Group
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)

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