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Skills

  • Medical billing
  • Team building
  • Data entry
  • Patient feeding
  • Planning and coordination
  • MS Office
  • First Aid/CPR
  • Wound care and irrigation
  • Billing and coding reconciliation
  • Process improvement

Work Experiences

  • Aided physicians by preparing patients for procedures such as EKGs, phlebotomy, glucose testing, and pulmonary function tests, among others.
  • Answered phones, scheduled appointments, greeted patients, and ordered supplies as part of my front desk duties.
  • Administered medication during prenatal visits.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Achieved higher satisfaction scores by 46% in annual evaluations.
  • Made contact with pharmacies to submit and refill prescriptions for patients.
  • Collaborated with physician and nursing teams.
  • Administered patient vitals, including blood pressure, pulse, and temperature, ensuring timely and accurate information for system.
  • Adhered to sterilization protocols.
  • Cut the number of patients who had to wait by 12%.

Summaries

  • Medical Assisting Student is a hardworking and dependable Medical Assisting Student who excels at workflow optimization and vendor management.
  • Adept at collaborating with physicians.
  • Committed to ensuring regulatory compliance and practice standards in order to achieve the highest level of patient satisfaction.
  • Excellent interpersonal and communication skills with patients, families, and other healthcare providers.
  • Administered patient vitals.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Motivating leader who has built and managed process teams in the past.
  • Looking forward to taking on a new challenge with a successful team.
  • Medical Assisting Student and team leader with 12 years of experience in process settings.
  • Knowledge of SAP in depth, as well as strategic planning and vendor management abilities.

Accomplishments

  • Provided administrative support by scheduling high-volume patient appointments, accurately managing physician calendars and reducing scheduling conflicts by 83%.
  • Implemented checklists for sterile processing and instrument care, achieving continuous compliance ratings of 39% in safety audits during 2022.
  • Contributed to cross-functional teams by identifying software issues affecting patient records, reducing potential patient risk by 50%.
  • Assisted in the setup and operation of telemedicine platforms, allowing 15% of patient visits to be conducted virtually, improving patient access to care during the 2019 pandemic.
  • Conducted patient education on prescription instructions and post-visit care, resulting in a 63% improvement in adherence and recovery rates.
  • Organized and stocked exam rooms with necessary equipment, decreasing patient wait times by 22% through proactive supply management.
  • Supported clinical staff with room cleanings and equipment sanitization, meeting CDC guidelines for infection control, and promoting a safe patient environment.
  • Executed efficient handling of front-desk operations, including patient check-ins, appointment setting, and billing coordination for over 7 patients per day.
  • Managed patient documentation compliance with Power BI to meet HIPAA regulations, reducing filing errors by 72%.
  • Utilized computerized systems to update billing status, optimizing payment processes, and decreasing outstanding balances by $15.

Affiliations

  • Phi Theta Kappa Honor Society - Honored for academic excellence in the medical assisting program with a GPA of 11.
  • Healthcare Student Mentorship Program - Mentor to incoming medical assisting students, focusing on clinical and administrative skills development.
  • Student Medical Assistant Association - Participated in meetings and events focused on hands-on clinical practice and industry trends.
  • National Medical Assistant Recognition Week – Participated in events to celebrate the contributions of medical assistants to healthcare services.
  • Association of Medical Professionals with Hearing Loss (AMPHL) - Supported diversity and accessibility initiatives within healthcare environments.
  • Annual Healthcare Career Fair Committee - Assisted in organizing healthcare job fairs, creating networking opportunities for medical students.
  • American Society of Phlebotomy Technicians – Gained certifications in venipuncture and capillary blood collection in 2019.
  • Student Affiliate Member, American Medical Billing Association (AMBA) - Attended coding and billing webinars focused on improving insurance claim resolution.
  • Volunteer at system – Dedicated 9 hours per month assisting with administrative and clinical tasks.
  • Certified Medical Administrative Assistant (CMAA) from the National Healthcareer Association (NHA) - Achieved certification in 2020.

Certifications

  • Certified Registered Central Service Technician (CRCST) - International Association of Healthcare Central Service Material Management (IAHCSMM)
  • OSHA Compliance Certification - Northwind
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
  • Basic Life Support for Healthcare Providers (BLS) – American Heart Association
  • Certified Nurse Assistant (CNA) - Washington
  • Microsoft Certified Systems Engineer (MCSE)
  • Administrative Medical Specialist Certification - Summit Group
  • Telemetry Technician Certification - Harbor & Co.
  • SAP Certified Application Associate

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