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Skills

  • Budgets
  • Live communication data analysis
  • 24/7 operations center oversight
  • Operational improvement
  • Emergency operations planning
  • Data protection improvement
  • Critical incident monitoring
  • Analysis of large data sets for trend identification
  • Category equipment
  • Team building

Work Experiences

  • Directed contingency planning and coordinated 3 practice drills, resulting in higher speed and efficiency during live situation responses.
  • Coordinated a 24/7 operations center.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.
  • Delivered a 60% improvement in efficiency.
  • Conducted live surveillance with Chicago-based teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Decreased overtime costs by 72%.
  • Achieved faster resolution time in 2018.

Summaries

  • Demonstrated success in facilitating inter-agency collaboration to expedite intelligence sharing during national crises, increasing actionable intelligence by 78%.
  • Achieved zero operational downtime.
  • Accomplished in leading 24/7 operations centers, overseeing 14 analysts and ensuring continuous communications coverage with zero operational downtime.
  • Applied to 2 reports.
  • Communications Watch Officer is a multi-talented Communications Watch Officer who is consistently rewarded for planning and operational improvements.
  • Developed a comprehensive onboarding program, reducing training time for new watch officers by 76% and enhancing operational readiness.
  • Contributed to faster resolutions during procedure.
  • Detail-oriented leader who implemented encrypted communication processes, enhancing data protection by 33% across 18 reports.
  • Addressed operational inefficiencies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Delivered intelligence reports in tandem with procedure that provided actionable insights, resulting in improved response capabilities.
  • Provided training to 15 staff on new emergency communication systems, resulting in faster adoption and operational readiness.
  • Performed critical communications systems audits, resulting in the identification and resolution of 9 significant risks affecting operational stability.
  • Developed a communication protocol guide used by 9 officers, which improved messaging accuracy by 51% during high-pressure situations.
  • Utilized Salesforce to monitor incoming threat intelligence from various sources, leading to quicker identification and mitigation of potential risks.
  • Received ITIL for expertise in emergency communication strategies, enhancing the team's resilience and response capabilities.
  • Played a key role in a collaborative effort with engineering to improve joint operational communications in response to national emergencies.
  • Documented and resolved standard which led to procedure.
  • Monitored cross-border operations with Denver teams, enhancing real-time threat assessments and inter-regional communication strategies.
  • Evaluated data from 16 surveillance feeds to provide actionable intelligence reports that facilitated real-time decision-making.

Affiliations

  • International Crisis Communication Association (ICCA)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Toastmasters
  • Society of Women Engineers
  • Association for Computing Machinery
  • European Communication Research and Education Association (ECREA)
  • American Marketing Association
  • International Association of Administrative Professionals
  • National Association of Social Workers

Certifications

  • Certified Information Privacy Professional (CIPP) - Harbor & Co.
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Incident Command System (ICS) Certification - Beacon Labs
  • Certified Public Accountant
  • Advanced Situational Awareness Certification – Lakeside Partners
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Certified Information Security Manager (CISM) - Northwind
  • FCC General Radio Telephone Operator License (GROL) - Vantage
  • FCC Commercial Radio Operator License - Vantage

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