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Skills

  • Product ordering
  • Excellent communication
  • Business Development
  • Financial records and processing
  • Problem resolution
  • Results-oriented
  • Contract negotiation/review/drafting
  • Relationship development
  • Weekly Payroll
  • Multi-Task Management

Work Experiences

  • Kept track of running systems and entered commands to troubleshoot issues like system and process.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Aligned Epic system configurations with system requirements.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Led a support team that assisted an average of 14 users globally in a 24/7 support environment as a level-three supervisor.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Described method solutions to customers to aid in problem resolution.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 2 new accounts.

Summaries

  • Microsoft Excel expert and Tableau user.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Epic Consultant is a multi-talented Epic Consultant who is consistently rewarded for planning and operational improvements.
  • Excellent Epic Consultant with 12 years of experience providing exceptional support to users at all levels.
  • Among his accomplishments is the creation of a process app for use in the initiative industry.
  • Achieved exceptional results in Epic post-go-live support.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Promotes strategic planning and budget management skills that are dynamic.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved measurable improvements in patient satisfaction.

Accomplishments

  • Delivered end-user training for over 15 clinical staff, accelerating proficiency in Epic module usage by reducing training time by 31%.
  • Guided
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed training materials and conducted over 16 Epic training sessions, enhancing overall user adoption and reducing ticket escalations by 35%.
  • Trained
  • Directed a phased roll-out of Epic features across 7 departments, enhancing patient throughput and achieving system adoption rates of 40%.
  • Ensured
  • Consulted
  • Created detailed workflows in Epic to automate scheduling functions, reducing patient appointment backlogs by 21% over three years.
  • Increased

Affiliations

  • International Council of Nurses
  • Certified Associate in Project Management (CAPM)
  • Certified Revenue Cycle Representative (CRCR) 2024
  • Toastmasters
  • American Marketing Association
  • Epic User Group (EUG) Member since 2020
  • Association for the Advancement of Medical Instrumentation (AAMI) – Affiliate Member
  • Lions Club
  • Academy of Managed Care Pharmacy (AMCP) Member
  • Association for Computing Machinery

Certifications

  • Epic Resolute Professional Billing Certification
  • Epic Connect Consulting Certification
  • Epic Systems - Cadence Certification
  • Epic Tapestry Certification
  • Health Information Management (HIM) Certification
  • Certified Electronic Health Records Specialist (CEHRS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Coding Specialist (CMCS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Associate in Healthcare Information and Management Systems (CAHIMS)

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