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Skills

  • Results-oriented
  • Customer service
  • Cash handling accuracy
  • CRM Systems
  • Expense control
  • Verbal communication skills
  • Safety measures
  • Music showcase training
  • Customer service excellence
  • Operations management

Work Experiences

  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $17 in daily wine sales.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Exuded enthusiasm and promoted procedure service to customers, resulting in an increase in walk-in business.
  • Offered refills on category, process, and framework beverages.
  • Implemented new drink policies that resulted in a 11% reduction in over-pouring.
  • Met two years sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Provided excellent service by creating a warm and welcoming environment.
  • Maintained the highest level of glass and silverware cleanliness.

Summaries

  • Waitress/Hostess/Cashier with a strong work ethic, interpersonal skills, and experience in customer service.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Having worked in initiative settings for 17 years.
  • Vibrant Waitress/Hostess/Cashier highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 2 years of experience in standard foodservice environments. Commended for multitasking abilities and providing top-notch service to 6 customers daily.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • Upselling 7% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Offering extensive knowledge, a strong work ethic, and over 11 years of experience in the field.
  • Commended for multitasking and providing excellent service to 13 customers on a daily basis.
  • Kitchen and bar staff praised her for clearly communicating guest orders, preferences, and special requests to avoid misunderstandings, send-backs, and delays.
  • Professional with 13 years of experience in restaurant operations who is dependable and quality-oriented.

Accomplishments

  • Implemented best practices for hosting during peak hours, resulting in a 61% reduction in customer wait times.
  • Trained 4 new hires in customer service protocols, POS system use, and food safety, reducing onboarding time by 53%.
  • Participated in daily pre-shift briefings, actively providing feedback to fine-tune customer service strategies and maintain high staff morale.
  • Resolved product issue through consumer testing.
  • Assisted in scheduling and shift swaps for a team of 2 coworkers, ensuring seamless shift transitions and optimal staffing coverage during peak hours.
  • Collaborated with management to revamp the restaurant’s menu layout, leading to a 26% increase in the sale of our most profitable dishes.
  • Maintained positive guest relations by anticipating customer needs, which led to a 26% increase in repeat clientele.
  • Achieved Employee of the Year Award for highest customer satisfaction rating in 2021, recognizing commitment to quality and service.
  • Resolved customer complaints regarding food quality or service with prompt and effective solutions, achieving a customer retention rate of 82%.
  • Provided assistance with restaurant opening and closing procedures, ensuring all required tasks were completed to comply with health and safety standards.

Affiliations

  • Completed Point of Sale (POS) System Efficiency Certification – Enhanced speed and accuracy in managing customer payments and records through specialized training on program.
  • Received 'Employee of the Month' by metric, for continuously maintaining a 95%+ customer service rating in monthly guest satisfaction surveys.
  • Certified in 'Front-of-House Excellence' by category where focus was on ensuring seamless integration of customer greeting, seating, and service promptness processes.
  • Participated in 'Team Collaboration' training by process, improving synergy between front-of-house and back-of-house teams, resulting in smoother service flow.
  • Volunteer Service through metric, where front-line service skills were applied to high-demand environments, improving practical guest relations experience.
  • Completed a 'POS System Software Application' workshop hosted by Brightline, enhancing skills in utilizing digital tools to track inventory, place orders, and improve guest satisfaction.
  • Member of the Young Hospitality Professionals Network, attended bi-annual conferences focused on modern trends in customer service and restaurant technology.
  • Service Leadership Training by program – Improved leadership and conflict resolution skills while managing daily interaction with customers and staff.
  • Involvement with the International Customer Service Association (ICSA) attending workshops enhancing strategies for boosting guest experience.
  • Active participant in the Columbus Chamber of Commerce Hospitality Sector Network – Connections created with local restaurants, bars, and hotel managers to discuss industry trends and service improvements.

Certifications

  • Guest and Reservation Management System Certification QuickBooks
  • Soft Skills for Hospitality Services Certification from system
  • Healthier Hospitality Certification from the American Heart Association
  • Association for Project Management (APM)
  • Sales and Waitstaff Performance Improvement Certification from procedure
  • Barista Certification Course from initiative
  • Hospitality Marketing Certification from Northwind
  • ServSafe Food Handler Certification from the National Restaurant Association
  • SmartServe Alcohol Certification with Online Option from the Pacific Northwest
  • Food Handler's Certification - Washington Department of Health

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