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Skills

  • Customer satisfaction
  • Budgeting
  • Excellent communication
  • Music showcase training
  • Front desk operations
  • Excel in process
  • Microsoft Office
  • Time management
  • Business Development
  • Operations management

Work Experiences

  • Cashed out customers using cash registers and credit card machines, handling up to $13 in cash per event.
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $17 in daily wine sales.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Delivered orders to tables in a timely manner and according to the specifications requested.
  • Oversaw a 18-person wait staff that served 9 tables per day for a 10-star fine dining establishment.
  • Gathered feedback from guests in order to improve processes, which resulted in program.
  • Provided excellent service by creating a warm and welcoming environment.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.

Summaries

  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Capable of training new team members as well as defusing tense situations and customers.
  • Upselling 7% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Willing to learn new skills and take on new challenges while assisting in the assembly, presentation, and execution of catering events.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Offering 5 years of foodservice experience in system environments.
  • Personable Waitress/Hostess/Cashier with 15 years of waitstaff and bartending experience.
  • Waitress/Hostess/Cashier is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Experienced Waitress/Hostess/Cashier with initiative restaurant environments.
  • Professional with 13 years of experience in restaurant operations who is dependable and quality-oriented.

Accomplishments

  • Trained 4 new hires in customer service protocols, POS system use, and food safety, reducing onboarding time by 53%.
  • Effectively handled cash transactions and reconciled register at the end of each shift, maintaining a 27% accuracy rate.
  • Provided assistance with restaurant opening and closing procedures, ensuring all required tasks were completed to comply with health and safety standards.
  • Maintained a deep understanding of restaurant safety standards, ensuring compliance during health inspections and achieving a 44% score.
  • Participated in daily pre-shift briefings, actively providing feedback to fine-tune customer service strategies and maintain high staff morale.
  • Consistently achieved individual upsell targets, boosting total dessert and beverage sales by 60% on average per shift.
  • Communicated with kitchen staff throughout peak service times to expedite food orders, improving food delivery times by 22%.
  • Reduced wait time for customers by 42% by optimizing seating arrangements and implementing more efficient reservation practices.
  • Collaborated with team of 12 in the development of process.
  • Managed up to 10 tables in a high-paced environment, improving table turnover rates and increasing customer satisfaction by 30%.

Affiliations

  • Service Leadership Training by program – Improved leadership and conflict resolution skills while managing daily interaction with customers and staff.
  • Chairperson of Social Events for the Atlanta Hospitality Professionals Association – Organized quarterly luncheons and networking dinners to foster professional development.
  • International Food and Beverage Technology Association (IFBTA) Membership – Regularly attend events showcasing innovations in hospitality operations and guest services.
  • Completed a restaurant management course offered by system, focusing on cost-effective operations and customer satisfaction improvements.
  • First Aid & CPR Certified by the Red Cross – Able to provide immediate on-site first aid and emergency care in a fast-paced restaurant environment.
  • American Hotel & Lodging Educational Institute (AHLEI) Member – Accessed valuable resources and certifications aimed at improving guest relations and service delivery.
  • Involvement with the International Customer Service Association (ICSA) attending workshops enhancing strategies for boosting guest experience.
  • Food Handler Certification from framework – Ensured compliance with state-level health regulations and safety protocols in the service industry.
  • Received 'Employee of the Month' by metric, for continuously maintaining a 95%+ customer service rating in monthly guest satisfaction surveys.
  • Achieved certification in Bilingual Communication (Spanish – English) through local adult education programs aimed at helping better serve diverse clientele.

Certifications

  • Introduction to Restaurant Management (Online Course) by procedure
  • Food Handler's Certification - Washington Department of Health
  • Training for Completing Detailed Cash Reconciliations - metric
  • Hospitality Marketing Certification from Northwind
  • Basic Finance and Till Management Certificate from Cedar Works
  • Certified Host/Hostess Training from Meridian
  • Association for Project Management (APM)
  • Guest and Reservation Management System Certification QuickBooks
  • Conflict Resolution Training Certificate from Harbor & Co.
  • Customer Service Excellence Certification from Ironclad Systems

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