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Skills

  • Purchase assistance
  • Cross-functional team collaboration
  • Refunds and exchanges
  • Cash balancing
  • Payment plan negotiation
  • Merchandising expertise
  • Maintaining store appearance
  • Cash drawer management
  • Bagging and packaging
  • Store merchandise stocking

Work Experiences

  • Served the needs of more than 4 customers in a busy procedure environment.
  • Helped customers by answering their questions and completing their requests.
  • Used Microsoft Excel to create and submit end-of-shift reports.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Assisted the sales team in understanding overdue account profiles, boosting customer cash collection by $5 through coordinated efforts.
  • Verified over $4 in cash and credit payments on a daily basis.
  • Assisted the sales team with overdue account profiles.
  • Automated collection letters.
  • Achieved a 72% reduction in escalations.

Summaries

  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Server with 11 years of experience in front-of-house and back-of-house roles.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • With a commitment to efficiency and accuracy, I am skilled at risk assessment.
  • Cash Collector is a multi-talented Cash Collector who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Worked with the sales team to ensure a seamless flow of communication between departments, leading to a dispute reduction by 72%.
  • Implemented a monthly reporting dashboard that enabled faster identification of overdue balances, improving collections processes by 43%.
  • Served as the main point of contact for escalated collections issues, resolving disputes for over 8 high-profile clients and maintaining 35% customer satisfaction.
  • Optimized the collections process through the use of QuickBooks, resulting in faster payment allocations and an 72% increase in efficiency.
  • Increased collections efficiency by 20% by leveraging advanced payment tracking tools such as Power BI.
  • Successfully reduced bad debt write-offs by 18% through consistent follow-up and innovative customer outreach solutions.
  • Identified discrepancies in account reconciliation, resolving 45% of issues within the past year, streamlining financial reporting accuracy.
  • Successfully reduced the average time for dispute resolution from one year to three years, enhancing customer relationships and payment timeframes.
  • Reduced bad debt provision by standard annually by identifying at-risk accounts and taking proactive measures to prevent defaults.
  • Took ownership of the full collections cycle, improving aged debt recovery by 22% in coordination with the legal department.

Affiliations

  • Freemason
  • Rotary International
  • Society of Customer Engagement and Credit Collection
  • Association of Information Technology Professionals
  • International Association for Contract & Commercial Management
  • Client Relationship Management Network
  • Association of Certified Credit and Collection Professionals (ITIL)
  • Leadership Training Development Program - Atlanta
  • Certified CPFAR (Certified Professional in Accounts Receivable) - ITIL
  • American Collectors Association International

Certifications

  • ServSafe
  • Project Management Professional (PMP)
  • Global Collections Specialist Certification – Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Certificate in Credit Management – Brightline
  • Apple Certified Associate (ACA)
  • Certified Credit Executive (CCE) – process
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Credit and Collection Professional (CCCP) - Ironclad Systems

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