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Skills

  • Budgets
  • Organization
  • Problem resolution
  • Patient contact
  • Internal policy alignment with labor laws
  • Project organization
  • Business operations
  • Supervision
  • Change Management
  • Legacy policy review and reduction

Work Experiences

  • Assisted in the rollout of a company-wide compliance training program, raising employee policy awareness by 46% compared to 2017.
  • Advised leadership on policy adjustments.
  • Compared awareness to 2015.
  • Advised on compliance standards.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 85% consensus.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported Jira to the past year customer locations.
  • Followed strict procedures to safeguard sensitive patient data, such as medical records and payment information.
  • Developed a robust metrics-tracking system to monitor policy adherence which helped identify and address gaps in compliance within several months.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of strategic planning and process improvement as well as cross-functional collaboration training.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.
  • Policy Administrator with 9 years of experience, dedicated to providing personalized, courteous service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 31% reduction in manual administrative work.
  • Achieved overall audit success across 13 functions.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate program systems is one of my specialties.
  • An experienced Insurance Verification Specialist with a proven track record of handling a wide range of office tasks with ease.

Accomplishments

  • Redesigned an internal compliance training module to better reflect recent legislative changes, increasing employee engagement with the material by 23%.
  • Collaborated with team of 12 in the development of initiative.
  • Coordinated the successful implementation of a new policy management system, resulting in a 65% reduction in approval times.
  • Streamlined regulatory audits by ensuring that all policy-related documentation was both current and easily accessible, reducing audit preparation time by several months.
  • Developed a strategic plan for tracking and auditing all policy changes across 17 U.S. And international offices, significantly improving compliance accuracy.
  • Conducted a thorough analysis of 12 existing policies, identifying 53% that were redundant and recommending their removal, contributing to a 10 operational cost reduction.
  • Led a cross-departmental task force that successfully aligned 4 corporate policies with new government regulations within 18 months.
  • Maintained ownership of procedure lifecycle, ensuring all stages met regulatory requirements, and decreased policy misunderstandings by 59% through targeted training.
  • Created an evaluation framework that improved the feedback and review process for framework policies, which raised staff satisfaction rates by 18%.
  • Collaborated with compliance to oversee the creation and revision of company-wide policies and procedures, ensuring adherence to procedure.

Affiliations

  • Regulatory Affairs Professionals Society (RAPS) – Policy Strategy Group
  • Regional Association of Policy and Regulatory Officers (RAPRO) – Co-Chair, Policy Review
  • International Public Management Association for Human Resources (IPMA-HR) – Policy Standards Contributor
  • Institute for Policy Advocacy and Leadership – Affiliate Trainer
  • Lions Club
  • Project Management Institute
  • International Association for Political Science Students – Member
  • Association of Certified Compliance Professionals – Policy Standards Division
  • Society of Human Resource Management
  • Jaycees

Certifications

  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Policy Development and Compliance Expert (PDCE)
  • Association for Talent Development Certification (ATD)
  • Risk Management Professional Certification (PMI-RMP)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt - 2015
  • Certified Fraud Examiner (CFE)
  • Advanced Certificate in Policy and Law - Lakeside Partners

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