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Skills

  • Recruitment
  • Maintenance Management
  • Data Management
  • Relationship development
  • Clerical support
  • Recipes and menu planning
  • Supervision
  • Data analysis
  • Equipment maintenance
  • Business operations

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Identified operational flaws and took corrective action to address initiative and metric concerns while also facilitating system.
  • Collaborated with vendors.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed customer preferences and adapted menu items, which resulted in a 47% growth in positive online reviews.
  • Adopted a rigorous sanitation schedule, eliminating cross-contamination incidents and passing health inspections with zero violations.
  • Had an excellent attendance record and was always on time for work.
  • Appointed as the lead on inventory audits.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved a 27% increase in off-peak traffic.
  • Achieved a 25% increase in positive feedback.
  • Adept at leading teams of up to 15.
  • Boosted team versatility.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Capitalized on local and in-demand ingredients.
  • A strong advocate for food waste reduction, successfully implementing measures that cut waste by 10% while improving portion control and customer satisfaction.
  • Collaborative leader skilled in coordinating community outreach programs, driving increased brand visibility and customer engagement through innovative food truck initiatives.
  • Within Miscellaneous, senior Food Champion and outstanding performer in performance reporting and strategic planning.

Accomplishments

  • Implemented inventory tracking software that decreased manual errors and led to 69% more accurate inventory counts.
  • Reduced
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Developed
  • Collaborated with management to establish new quality control protocols, improving customer satisfaction surveys by 23%.
  • Completed a restaurant-wide food safety certification program, increasing compliance with industry standards by 24%.
  • Resolved product issue through consumer testing.
  • Researched
  • Increased
  • Design: Responsible for creative design for prominent standard.

Affiliations

  • Local Food Bank Volunteer Program
  • Freemason
  • Local Culinary Arts School Advisory Board
  • Local Farmers Market Organizing Team
  • Society of Human Resource Management
  • School Nutrition Association (SNA)
  • National Association for Catering and Events (NACE)
  • International Association of Culinary Professionals (IACP)
  • Toastmasters
  • Professional Association of Catering Executives (PACE)

Certifications

  • Certified Pastry Culinarian (CPC) - American Culinary Federation
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Menu Planning and Cost Control Certification - framework
  • Certified Culinary Professional (CCP) - International Association of Culinary Professionals
  • Certified Hospitality and Tourism Management Professional (CHTMP) - framework
  • Certified Protection Officer (CPO)
  • Allergens Awareness Training Certification - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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