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Skills

  • Credit card processing
  • Report preparation
  • Project management
  • Contract negotiation
  • Data entry
  • Upselling techniques
  • Medical terminology knowledge
  • Sales forecasting
  • Receiving support
  • Cross-functional collaboration

Work Experiences

  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Used a POS system to itemize and total the purchases of 5 customers.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Collaborated with vendors to plan more than 15 daily pickups and weekly deliveries.
  • Taught new employees about the company's operations, policies, and services.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Under duress, personable and professional.
  • Inside Account Representative is a multi-talented Inside Account Representative who is consistently rewarded for planning and operational improvements.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • With extensive knowledge of vendor management and proven multitasking abilities, I am well-versed in project and time management.
  • Hardworking Inside Account Representative with 18 years of telecommuting experience meeting customer needs.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to system regulations and program department guidelines.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate metric systems is one of my specialties.
  • Inside Account Representative is a service-oriented Inside Account Representative with unrivaled customer service, task prioritization, and time management skills.
  • Worker with a strong understanding of initiative organization and program product issues.
  • Inside Account Representative proactive with experience in providing support and resolving customer complaints.

Accomplishments

  • Created specialized cross-selling strategies that identified upsell potentials worth $2, contributing to an overall revenue boost.
  • Managed high-value accounts with annual revenue of over $5, implementing tailored solutions that resulted in 18% growth.
  • Tracked and monitored ROI for product purchases, developing actionable insights that led to a $12 increase in profits over the past year.
  • Devised account recovery plans for at-risk clients, resulting in a retention rate improvement of 74% for underperforming accounts.
  • Led a portfolio of 12 accounts, achieving a 77% increase in sales through strategic cross-selling initiatives.
  • Utilized CRM tools to track and analyze customer interactions, improving follow-up processes and increasing conversion rates by 30%.
  • Pioneered the development of customer success benchmarks that increased upsell success by 61% based on usage analytics.
  • Collaborated with marketing team to create targeted presentations, enhancing client engagement and generating $17 in new business.
  • Renewed key client contracts ahead of schedule, securing $6 in recurring revenue and improving total contract value by 45%.
  • Achieved 42% client retention rate by implementing proactive communication and personalized solution strategies.

Affiliations

  • National Association of Social Workers
  • Digital Marketing Institute (DMI) Austin
  • Project Management Institute
  • Certified Sales Leadership Professional (CSLP) by NASP 2019
  • Freemason
  • Technology Sales Professionals Association (TSPA)
  • Customer Retention Association (CRA)
  • American Medical Informatics Association
  • Jaycees
  • American Society of Safety Professionals

Certifications

  • Certified Inside Sales Professional (CISP) by AA-ISP initiative
  • Certified Account Management Professional (CAMP) by the Account Management Institute
  • Google Certified Professional Cloud Architect
  • Advanced Sales Training from Beacon Labs 2016
  • Certified Sales Executive (CSE) by Sales Management Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Expert in Pricing Strategies - Harbor & Co.
  • HubSpot Sales Software Certification
  • Customer Service Excellence Certification Ironclad Systems

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