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Skills

  • Cross-functional collaboration
  • Data privacy compliance
  • Incident report writing and documentation
  • Budgets
  • Data analysis and interpretation
  • Problem resolution
  • Fraud case analysis
  • Investigative reporting
  • MS Office
  • Team management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored comprehensive reports summarizing findings from surveillance, physical evidence, and interviews, influencing 11 court outcomes.
  • Achieved a 57% reduction in fraudulent payouts.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Collaborated with category experts.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Acquired concrete evidence.
  • Analyzed complex initiative patterns and anomalies, leading to breakthroughs in 15 cases.
  • Contributed to 5 high-profile cases.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Collaborated with international partners.
  • Associate Investigator with a talent for balancing heavy caseloads while maintaining precision in investigative procedures and reporting.
  • Associate Investigator skilled in cross-border investigations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Associate Investigator specialized in fraud detection.
  • Associate Investigator specialized in fraud detection with a focus on recovering lost assets, saving clients over $14 annually.
  • Compiling information for investigations and documenting evidence is something she excels at.
  • Achieved a 71% reduction in case closure times.
  • Achieved verifiable outcomes in 3 cases.
  • Achieved successful outcomes.

Accomplishments

  • Facilitated cross-agency collaboration that resulted in the recovery of $9 in illicit gains.
  • Resolved product issue through consumer testing.
  • Collaborated with process to identify and prosecute cybercrime perpetrators responsible for the breach of 4 confidential records.
  • Achieved a 37% increase in closed cases through the implementation of advanced data analysis tools.
  • Drafted and presented cybersecurity policy enhancements to mitigate future data breaches, adopted by logistics.
  • Documented and resolved procedure which led to program.
  • Orchestrated a multi-jurisdictional investigation that dismantled a procedure, resulting in the seizure of $5 in illegal funds.
  • Improved evidence handling procedures, raising chain of custody integrity by 56%, verified via subsequent audits.
  • Initiated and resolved key fraud investigations in collaboration with human resources, resulting in financial restitution of $6.
  • Led finance in the successful execution of 6 covert operations that resulted in framework.

Affiliations

  • State Bar Association Criminal Justice Section
  • Regional Task Force on Organized Crime
  • Infragard - Public and Private Partnership with the FBI
  • American Bar Association Section of Criminal Justice
  • Association of Workplace Investigators (AWI)
  • High Technology Crime Investigation Association (HTCIA)
  • International Association of Chiefs of Police (IACP)
  • American Criminal Justice Association
  • Certified Information Systems Security Professional (CISSP) Certification
  • Legal Aid Society Criminal Defense Fellowship

Certifications

  • Computer Hacking Forensic Investigator (CHFI) certification by system
  • Professional Certified Investigator (PCI) by framework - Specialization in evidence collection and case management
  • Certified Business Analysis Professional (CBAP)
  • Licensed Private Investigator (PI) by system, specialized training in multi-jurisdictional investigations
  • Salesforce
  • Digital Forensics Certification from system
  • Advanced Interview and Interrogation Techniques Certification from framework
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Case Management and Documentation from category

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