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Skills

  • Communications
  • Public speaking
  • User interface understanding
  • Budgets
  • Cost reduction strategies
  • Cross-departmental collaboration
  • MS Office
  • Pricing tool development
  • Interpersonal and written communication
  • Relationship development

Work Experiences

  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 2%.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Started it.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Got better.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Guided
  • Was in charge of the facility's day-to-day operations.
  • Invented
  • Measured yardage and looked for stray golf balls.

Summaries

  • Customer service specialist with 11 years of method experience who is dedicated and detail-oriented.
  • Dependable
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Pragmatic
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Determined sales and marketing professional with 14 years of experience in program industry.
  • Laundry Supervisor is articulate and driven to succeed.
  • Ambitious

Accomplishments

  • Collaborated with management to upgrade laundry machinery, leading to a 65% increase in productivity.
  • Achieved consistent client satisfaction scores of 38% by maintaining high-quality laundry standards.
  • Integrated cutting-edge laundry management software, reducing error rates in scheduling by 46%.
  • Increased team morale by implementing recognition programs, resulting in 51% lower turnover rates within the laundry department.
  • Managed emergency inventory replenishments, securing supplies within the past year to prevent service delays.
  • Revamped detergent usage policies, cutting chemical waste by 37% and contributing to a greener operation.
  • Collaborated with team of 11 in the development of framework.
  • Energetically led day-to-day laundry operations for a team of 13 staff, achieving consistent improvement in efficiency metrics.
  • Collaborated with engineering to resolve frequent machinery failures, enhancing overall equipment efficiency by 73%.
  • Achieved a 68% compliance score during initiative audit, ensuring adherence to all hygiene and safety regulations.

Affiliations

  • National Housekeeping Managers Association (NHMA)
  • Hospitality Laundry Leaders Network
  • Textile Rental Services Association (TRSA)
  • Project Management Institute
  • International Council of Nurses
  • Housekeeping & Laundry Association of America
  • Hotel Operations and Housekeeping Management Society
  • International Executive Housekeepers Association (IEHA)
  • Toastmasters
  • Society of Human Resource Management

Certifications

  • Certified Hotel Laundry Manager (CHLM) - American Hotel & Lodging Association
  • Textile and Sustainability Management Certification - Green Seal 2022
  • Certified Housekeeping and Laundry Supervisor - American Hotel & Lodging Educational Institute
  • Certified Hospitality Facilities Executive (CHFE) - AHLEI 2020
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt - metric for improving laundry workflows
  • Green Laundry & Textile Services Certification - Association for Linen Management
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant

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