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Skills

  • Supervision
  • Document scanning
  • Preventive maintenance
  • First Aid/CPR
  • Cross-departmental collaboration
  • Project management
  • Data analysis
  • Data entry
  • Data Management
  • MS Office

Work Experiences

  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • On-site training was provided by me.
  • Managed daily workflow by prioritizing tasks and keeping a tight schedule.
  • Advised
  • Invented
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Won
  • Improved maintenance employee training programs were implemented by me.
  • Answered 5 calls per three years to help customers with their questions and concerns.

Summaries

  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Service-driven
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Skills in strategic planning and client relations are available.
  • Expert
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Reduced downtime by developing proactive maintenance schedules, improving machine uptime by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved category which led to program.
  • Seamlessly handled a 53% increase in workload during peak seasons without impacting service quality or delivery times.
  • Resolved product issue through consumer testing.
  • Instituted a cross-training program across departments, raising team adaptability and reducing shift gaps by 27%.
  • Collaborated with engineering to resolve frequent machinery failures, enhancing overall equipment efficiency by 73%.
  • Achieved a 68% compliance score during initiative audit, ensuring adherence to all hygiene and safety regulations.
  • Successfully coordinated laundry services for over 8 rooms, meeting daily demand without service interruption.
  • Led the transition to eco-friendly laundry detergents, improving sustainability efforts and reducing toxic waste by 43%.

Affiliations

  • International Council of Nurses
  • Freemason
  • American Society of Safety Professionals
  • Laundry Industry Professionals Association
  • National Association of Social Workers
  • Professional Laundry Managers Association
  • International Association of Administrative Professionals
  • Toastmasters
  • Rotary International
  • Workplace Safety and Hygiene Standards Organization

Certifications

  • Association for Project Management (APM)
  • Basic Industrial Laundry Safety Certification - Occupational Safety and Health Administration (OSHA)
  • Certified Hospitality Leadership Professional (CHLP) - American Hotel & Lodging Educational Institute
  • Apple Certified Associate (ACA)
  • Certified Professional Laundry Technician (CPLT) - Clean Show
  • Certified Public Accountant
  • Certified Laundry & Linen Manager (CLLM) - Association for Linen Management
  • Certified Hotel Laundry Manager (CHLM) - American Hotel & Lodging Association
  • Lean Six Sigma Green Belt - metric for improving laundry workflows
  • CompTIA A+ Technician

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