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Skills

  • Change management in provisioning procedures
  • Data-driven reporting for resource optimization
  • Active Directory Management
  • Relationship development
  • Helpdesk and technical support for provisioning
  • Collaboration with finance on budget compliance
  • Estimate generation
  • Process improvement
  • Wireless communication installations
  • Collaborative problem-solving

Work Experiences

  • Effectively communicated with vendors in order to determine pricing and technical specifications for available hardware, software, and services.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Crafted detailed provisioning reports from SAP to offer actionable insights to management, resulting in a 58% improvement in resource allocation.
  • Automated provisioning processes via PowerShell scripting.
  • Created provisioning packages for software deployment.
  • Allocated resources for Workday systems.
  • Assisted in the rollout of new provisioning technologies, leading pilot programs in Boston that resulted in President's Club.
  • Allocated resources for the provisioning of Asana systems in Columbus, delivering 72% system uptime upon launch.
  • Followed standards and procedures to keep a safe working environment.
  • Analyzed patterns and performance data.

Summaries

  • Clear understanding of stakeholder engagement and workflow optimization as well as performance reporting training.
  • Over 12 years of hands-on experience working for Miscellaneous companies as a Provisioning Specialist.
  • Achieved 23% onboarding time reduction.
  • Costs were consistently reduced while profits were increased.
  • Accomplished professional with 8+ years of expertise in managing and resolving complex provisioning challenges for infrastructure and devices, reducing downtime by 38%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 51% improvement in onboarding times.
  • Adept in system access auditing.
  • Achieved a 24% workload reduction for the support team.
  • Within Miscellaneous, senior Provisioning Specialist and outstanding performer in performance reporting and cross-functional collaboration.

Accomplishments

  • Created and maintained a provisioning dashboard in system, leading to a 60% increase in proactive problem identification.
  • Documented and resolved metric which led to initiative.
  • Collaborated with 8+ vendors to ensure accurate provisioning of Salesforce, reducing error rates by 63% over 18 months.
  • Managed vendor communication to expedite device delivery, reducing turnaround time by 2 days which improved overall provisioning timelines.
  • Reduced lead time between provisioning requests and successful onboarding by 22% through cross-departmental process alignment.
  • Reduced reconfiguration downtime by 49% through proactive account monitoring and issue resolution.
  • Maintained a 73% on-time provisioning rate across multiple platforms, consistently meeting or exceeding SLA targets.
  • Monitored and managed user account provisioning requests across QuickBooks platforms, ensuring critical operational uptime of 34%.
  • Built and implemented a custom reporting framework in Jira, allowing for detailed provisioning performance analysis.
  • Cut IT provisioning requests processing time by 32% by implementing script automation for repetitive tasks.

Affiliations

  • VMware User Group (VMUG) Community Member
  • Institute for Supply Management (ISM) Tech Procurement Community
  • National Association of Software and Service Companies (NASSCOM)
  • Certified IT Asset Management Professional (CITAM) - 2019
  • International Institute of Business Analysis™ (IIBA®)
  • Information Technology and Innovation Foundation (ITIF) supporter
  • Society of Women Engineers
  • International Association of IT Asset Managers
  • National Association of Social Workers
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified in Endpoint Device Management (CEDM)
  • Azure Security Engineer Associate
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate Security (CCNA Security)
  • Certified Data Protection Officer (CDPO)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Salesforce

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