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Skills

  • 3M Encoder
  • Client relationship management
  • Problem resolution
  • Cross-functional team leadership
  • Customer service
  • Interfacing issues resolution
  • Epic upgrade pathway design
  • Escalated incident management
  • Clinical workflow analysis
  • Clinical staff training

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver procedure service.
  • Achieved a 78% success rate during transition to Epic system.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved zero critical incidents for 17 consecutive months.
  • Collaborated with Microsoft Excel on data migrations, achieving a 48% success rate during transition to Epic system.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with hospital leadership to prioritize urgent user needs, reducing unresolved tickets by 18%.
  • Transported QuickBooks to one year customer locations.
  • Aligned workflows with clinical operations.
  • Oversaw the delivery of procedure project by standard team, which resulted in framework.

Summaries

  • Collaborated across departments and senior leadership to prioritize and address critical Epic user needs, reducing unresolved tickets by 71%.
  • Adept at resolving module conflicts.
  • Collaborated closely with healthcare leadership to develop risk mitigation strategies, ensuring zero downtimes during critical Epic activation periods in 2018.
  • Collaborated with teams to ensure data integrity.
  • Achieved near-zero downtime during deployment.
  • Achieved a reduction of 75% in healthcare settings.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.
  • Built high-impact support scripts.
  • Achieved a 20% reduction in ticket resolutions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Facilitated over 8 go-live support events, offering real-time assistance to users and ensuring system success.
  • Mentored new staff members on Epic workflows, reducing staff onboarding time by 62%.
  • Led a cross-functional team of 15 in executing Epic Activation, achieving a 22% on-time project completion rate.
  • Tracked and documented milestones for Epic projects, ensuring timely delivery across 3 hospital locations.
  • Designed Epic system demonstrations for key stakeholders, leading to increased satisfaction and expedited decision-making processes.
  • Configured Epic modules and optimized user workflows, leading to a 73% increase in operational efficiency.
  • Developed Epic system configurations that aligned with product's needs, reducing redundant actions by 26% per workflow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved accuracy in Epic data entry by 64% through targeted user training and system enhancement projects.
  • Managed 4 go-lives, ensuring seamless hospital-wide transitions to the Epic system with zero unplanned outages.

Affiliations

  • Society for Health Systems (SHS)
  • International Association of Privacy Professionals (IAPP)
  • American Marketing Association
  • American Academy of Professional Coders (AAPC)
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • EpicCare Ambulatory Subcommittee
  • Association of Information Technology Professionals
  • Certified in Epic Security Coordinator Program

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) with EHR/EMR Focus
  • Certified Professional in Epic Security Foundation
  • Certified HIPAA Professional (CHP)
  • Certified ScrumMaster (CSM) for Healthcare IT
  • Epic Resolute Hospital Billing Certification
  • Certified Medical Informaticist (CMI)
  • Health Level 7 (HL7) Fundamentals Certification
  • Epic Grand Central Enterprise Bed Planning Certification
  • Epic Clarity Data Model Certification

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