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Skills

  • Epic interface management
  • Adaptability in Fast-paced Environments
  • Records review
  • Performance metrics analysis
  • Siemens Soarian Financials
  • Customer service
  • Helpdesk support management
  • Organization
  • Budgets
  • Team management

Work Experiences

  • Achieved a 21% first-time success rate pre-activation.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Addressed interface issues in real-time.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Assisted in the downtime and recovery process.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 78% success rate during transition to Epic system.
  • Achieved zero critical incidents for 17 consecutive months.
  • Collaborated with Microsoft Excel on data migrations, achieving a 48% success rate during transition to Epic system.
  • Collaborated with Power BI on data migrations.

Summaries

  • Within Miscellaneous, senior Epic Activation Specialist and outstanding performer in team leadership and client relations.
  • Clear understanding of project management and vendor management as well as workflow optimization training.
  • Adept at solving Epic system conflicts.
  • Accelerated onboarding times by 15%.
  • Adept at solving Epic system and module conflicts, achieved near-zero downtime during the deployment phase, contributing to seamless workflow transitions.
  • Achieved 78% faster problem resolution times.
  • Achieved a 64% first-time success rate on system activations.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Conducted daily go-live huddles.
  • Achieved results within the first 17 weeks.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Developed and implemented workflows that reduced clinical documentation errors by 66% in Epic system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated a 68% increase in physician user adoption by delivering customized Epic training sessions.
  • Designed Epic system demonstrations for key stakeholders, leading to increased satisfaction and expedited decision-making processes.
  • Managed Epic post-go-live support, reducing system issue ticket volumes by 25% within the first 8 weeks of the rollout.
  • Developed Epic system configurations that aligned with product's needs, reducing redundant actions by 26% per workflow.
  • Tracked and documented milestones for Epic projects, ensuring timely delivery across 3 hospital locations.
  • Achieved Scrum Master certification, allowing our team to efficiently support and troubleshoot Epic-related issues.
  • Led the transition of a Tableau system to Epic, ensuring a smooth data migration with 21% data accuracy.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Epic Systems Reporting Workgroup
  • Healthcare Technology Management Association (HTMA)
  • American College of Healthcare Executives (ACHE)
  • American Society of Health-System Pharmacists (ASHP)
  • Society of Human Resource Management
  • American Academy of Professional Coders (AAPC)
  • National Association of Social Workers
  • Healthcare Financial Management Association (HFMA)
  • Society for Health Systems (SHS)

Certifications

  • EpicCare Ambulatory Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Epic Cogito Data Warehouse Certification
  • ServSafe
  • Epic Clarity Data Model Certification
  • Microsoft Certified Systems Engineer (MCSE)

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