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Skills

  • Customer service
  • Budgeting for Learning & Development
  • Security systems
  • Succession planning
  • Supervision
  • Program oversight
  • Organization
  • Planning and coordination
  • Process evaluations
  • Presentation and public speaking

Work Experiences

  • Led trainings for up to 16 employees on a weekly basis.
  • Achieved a measurable 58% performance boost in key teams.
  • Achieved employee learning growth of 36% over 2018.
  • Achieved 17 project management efficiency improvement.
  • Adjusted employee development content.
  • Used role playing, simulations, and team exercises to convey training information.
  • Assessed and closed identified gaps in employee soft skills, leading to a 77% increase in customer satisfaction ratings.
  • Oversaw an average of 8 training specialists, overseeing work, optimizing performance, and motivating excellence in the category department.
  • Identified key skill gaps among metric department employees and designed training classes to effectively educate them.
  • Led training sessions on benefits, FMLA, and CFRA, as well as new employee orientation and performance evaluations.

Summaries

  • Outstanding communicator, multitasker, and problem-solver.
  • Exceptional at managing method and framework topics.
  • Strategic thinker with expertise in strategic planning.
  • Communicative and team-oriented, with Tableau expertise.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Looking for a People Development Manager position in the Miscellaneous vertical sector right now.
  • People Development Manager that is focused on the company and capable of providing effective education to people of various skill levels.
  • Hardworking and disciplined leader with advanced conflict resolution skills, excellent organizational skills, and a proactive attitude.
  • Diversifying training programs and expanding course offerings to accommodate larger numbers of students was a success.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Increased the effectiveness of training initiatives by consolidating learning data and launching a real-time insights dashboard, driving a 50% increase in course completion rates.
  • Collaborated with executives to personalize coaching strategies, which led to a 43% boost in multi-year leadership performance ratings.
  • Successfully reduced onboarding time for new hires by 5 weeks through improving training manuals and automated learning modules.
  • Implemented a feedback loop system that increased overall employee engagement scores by 40% by incorporating continuous performance evaluations.
  • Developed customized learning paths for employees at different levels, increasing internal promotions by 15% over 14 months.
  • Developed and launched a competency framework aligning employee skills with organizational goals, improving role clarity and performance across all levels by 41%.
  • Introduced a soft-skills training program that led to a 64% improvement in customer satisfaction scores across 13 client-facing departments.
  • Initiated a comprehensive career development program leading to a 16% increase in employee retention for high-potential employees.
  • Delivered executive coaching sessions resulting in a 72% improvement in leadership effectiveness scores within 17 months.
  • Worked with department leads to revive under-utilized learning platforms, raising completion rates by 48% in 10 months.

Affiliations

  • Affiliated with the AgileHR Community, improving integration of agile mindset and project management innovations into HR practices starting 2022.
  • Member of the Project Management Institute (PMI) with a focus on training-related project management excellence.
  • Active participant in the International Association for Continuing Education and Training (IACET), contributing to continuing education standards globally.
  • Served on the board of directors for the Society for Human Resource Management (SHRM), leading professional development initiatives in Seattle.
  • Participated in the Chief Learning Officer (CLO) Exchange, providing insights around talent growth and project management for leadership teams.
  • Certified facilitator through the Center for Creative Leadership (CCL) with a specialization in leadership development programs as of 2021.
  • Completed advanced certification in Learning Experience Design through method, providing expertise in technology-based learning modules for enterprises.
  • Contributed case studies on project management and change management for the People Management Association (PMA) in 2016.
  • Published author in Talent Quarterly, with topics covering mentorship initiatives that lead to measurable employee career satisfaction metrics.
  • Keynote speaker for the Employee Engagement Awards on topics related to talent development and employee satisfaction improvement.

Certifications

  • Coaching for Performance Certification from Harbor & Co. 2018
  • Situational Leadership® II Certification from Lakeside Partners 2020
  • Apple Certified Associate (ACA)
  • ISC Leadership Development framework Certification 2021
  • Agile Certified HR Professional (AgileHR) from Vantage 2021
  • Certified Professional in Talent Development (CPTD) by ATD 2022
  • SHRM-Senior Certified Professional (SHRM-SCP) for HR Professional Expertise 2021
  • SHRM Certified Professional (SHRM-CP)
  • NLP (Neuro-Linguistic Programming) Practitioner Certification 2021
  • Certified Business Analysis Professional (CBAP)

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