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Skills

  • CRM platform integration and utilization
  • Communications
  • Process improvement
  • Retention strategies
  • Regulatory compliance
  • Relationship development
  • Business operations
  • Customer relations
  • Data-driven decision making
  • Operational improvement

Work Experiences

  • Achieved a 25% increase in repeat business.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Used Jira to keep track of important account and sales information in the company database.
  • Addressed client pain points.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Achieved 39% increase in upsell opportunities by conducting in-depth customer needs analysis and implementing personalized solutions.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 6 sales in 18 months.
  • Achieved a 24% increase in quarterly sales performance.
  • Acquired 12 new customers, resulting in 12% revenue for the team.

Summaries

  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Schedule flexibility and the ability to travel up to 11% of the time.
  • Achieved a 18% increase in upsell conversions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 26% conversion boost in 4 months.
  • Achieved results through relationship-building.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable Corporate Sales Specialist.

Accomplishments

  • Leveraged Salesforce CRM to track progress, identify new opportunities, and maintain a 52% accuracy rate in forecasting sales pipelines.
  • Closed $5 in sales by spearheading negotiations for a highly competitive RFP, securing long-term partnerships with enterprise clients.
  • Coordinated with finance and legal teams to ensure all contracts valued above $11 were completed with full compliance and risk mitigation.
  • Documented and resolved category which led to standard.
  • Trained and mentored a team of 4 junior sales representatives, increasing overall team revenue performance by 53% in 2024.
  • Implemented customer relationship management strategies that reduced client churn by 53% and increased upsell opportunities.
  • Collaborated with internal operations and product teams to tailor solutions that resulted in over $3 of additional upselling revenue.
  • Partnered with product marketing to represent user feedback, resulting in Microsoft Excel feature enhancements that drove adoption by 15%.
  • Led the implementation of a customer feedback loop, integrating insights into CRM for better forecasting, which increased renewal rates by 45%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Jaycees
  • Project Management Institute (PMI) Certified in Sales Project Management
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • American Association of Inside Sales Professionals (AA-ISP) - Member
  • Business Networking International (BNI) Affiliated Member
  • Lean Six Sigma Yellow Belt Certified through category
  • Certified Sales Leadership Professional (CSLP) – Center for Sales Strategy
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Inside Sales Professional (CISP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals
  • High Impact Sales Manager Certification – Miller Heiman Group
  • Inbound Sales Certified by HubSpot Academy
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Certified Sales Cloud Consultant

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