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Skills

  • MS Office
  • Ramp operations oversight
  • Continuous Improvement Initiatives
  • Team management
  • Inventory and Resource Management
  • Organization
  • Team leadership and supervision
  • Communication protocol standardization
  • Budget Management and Cost Control
  • Client relations management

Work Experiences

  • Analyzed service quality data and identified key areas for improvement that resulted in an Innovation Award for outstanding customer service in 2020.
  • Used category and process approaches to evaluate employee work and improve performance.
  • Conducted performance evaluations.
  • Conducted performance evaluations and goal-setting meetings for the line service team, driving a 72% improvement in overall productivity.
  • Achieved a 73% improvement in line service operational metrics.
  • Analyzed the final results to determine quality levels and isolate the root causes of any flaws that were discovered.
  • Achieved results within the first three years.
  • Contributed to a 33% boost in customer satisfaction.
  • Built and maintained a proactive relationship with the Operations and Maintenance teams, which resulted in a reduction of downtime by 78%.
  • Analyzed service quality data.

Summaries

  • Adept at cultivating strong vendor relationships.
  • Adept at solving operational inefficiencies.
  • Achieved a 83% decrease in safety violations.
  • Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work.
  • Achieved zero incidents.
  • Collaborative leader who worked closely with maintenance teams to decrease mechanical delays by 34%, ensuring timely aircraft readiness.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved precise scheduling and coordination of ground services.
  • Collaborated with dispatch teams.
  • Clear understanding of process improvement and quality assurance as well as client relations training.

Accomplishments

  • Trained and onboarded 12 new line technicians, resulting in a 37% improvement in team efficiency within one year.
  • Spearheaded the transition to a new tow barless tug system, reducing tow vehicle maintenance costs by 17%.
  • Collaborated with FAA personnel on safety audits, resulting in a process compliance rating with zero infractions discovered.
  • Developed employee performance metrics tracking, leading to a 56% increase in operational efficiency across all shifts.
  • Collaborated with airport management to streamline ground operations, reducing taxi-in/taxi-out times by 56%.
  • Revamped employee shift structure, improving operational coverage and cutting idle time by 61%.
  • Managed team response to an airport-wide emergency weather disruption, safely handling 4 grounded aircraft within one year.
  • Awarded Innovation Award for creating a management training program that accelerated promotional timelines by 56%.
  • Collaborated with airport operations to align on new safety guidelines, resulting in a 45% reduction in incidents.
  • Upgraded fuel trucks with automated systems, leading to 46% accuracy in fuel dispensing operations.

Affiliations

  • International Council of Nurses
  • Society of Human Resource Management
  • Rotary International
  • International Association of Administrative Professionals
  • Society of Aviation Safety Inspectors (SASI)
  • Professional Aviation Maintenance Association (PAMA)
  • Aviation Fuel Handling & Operations Training - Six Sigma
  • American Association of Airport Executives (AAAE)
  • American Medical Informatics Association
  • Jet Propulsion Aviation Association (JPAA)

Certifications

  • First Aid and CPR certification - metric
  • Airport Ramp Operations Safety Certificate
  • NATA Flagging and Marshalling Certification
  • Forklift and Towing Vehicles Operator Certification
  • Certified Ground Services Trainer (CGST)
  • Corporate Aviation Service Professional (CASP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certified Fuel Handling Technician

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