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Skills

  • Employee scheduling
  • Standard equipment
  • Operational improvement
  • Dependable and reliable
  • Flexible schedule
  • Preventive maintenance
  • Organized
  • Minute taking
  • Calendaring
  • Supervising team

Work Experiences

  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Answered product questions using up-to-date sales and store promotions information.
  • Completed physical inventory counts each two years.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Was in charge of the facility's day-to-day operations.
  • Customers' special merchandise orders were placed by me.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Used best maintenance and safety practices with a 12% incident rate.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • ServiceNow and method techniques have been taught to me.
  • Room Inspector with 14 years of successful cross-functional collaboration and vendor management experience.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Training housekeeping staff to follow cleaning protocols is a strong suit of hers.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Customer Service Representative with experience working in a variety of method and customer service environments.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Through tactful communication with staff and guests, motivated to improve teamwork and provide customer service.

Accomplishments

  • Planned
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Assisted
  • Collaborated with team of 10 in the development of initiative.
  • Integrated
  • Reviewed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Routinely helped as many as 15 customers each day in a high-volume retail outlet.
  • Oversaw
  • Responded

Affiliations

  • Hospitality Asset Managers Association (HAMA)
  • American Society of Safety Professionals
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • National Housekeeping Professionals Network
  • American Marketing Association
  • Green Hospitality Certification Program
  • Customer Experience Professionals Association (CXPA)
  • Quality Assurance Hotel Inspections Division
  • Lions Club
  • Freemason

Certifications

  • First Aid/CPR Certified
  • Certified Room Inspector Specialist through Meridian
  • Hospitality Excellence Certification by Cedar Works
  • Hotel Operations Professional Management Certificate from category
  • Certified Safety and Health Official (CSHO) - Hotel Sanitation Focus by initiative
  • ServSafe
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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