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Skills

  • Payment collection
  • Chronic Disease Patient Education
  • Clinical Efficiency Improvements
  • Simple dressings
  • First Aid/CPR
  • Inventory management
  • MS Office
  • Team management
  • Customer service
  • Crisis Management in Medical Settings

Work Experiences

  • Arranged transportation and other resources.
  • Collaborated with front desk staff.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
  • Administered injections.
  • Addressed workflow bottlenecks.
  • Used quality controls to monitor procedure test accuracy.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.

Summaries

  • Clear understanding of vendor management and strategic planning as well as vendor management training.
  • Contributed to patient safety.
  • Compassionate Triage Medical Assistant known for diffusing high-anxiety situations with care, improving patient trust and satisfaction scores by 64%.
  • Accomplished in enhancing internal communication, leading to better staff collaboration and up to 20% faster decision-making during patient triage scenarios.
  • Triage Medical Assistant is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Triage Medical Assistant with extensive knowledge of medical policies and regulations.
  • Assisted in wound care and suture removal.
  • Continuous improvement advocate with a focus on optimizing practice operations, reducing patient wait times by 59% through refined triage protocols.

Accomplishments

  • Helped prepare patients for minor surgical procedures by providing clear instructions on pre- and post-operative care, reducing complications by 79%.
  • Participated in retraining staff on triage and intake protocols, reducing error rates by 35%.
  • Assisted in the onboarding of new medical assistants, reducing training time by 74% and increasing team efficiency.
  • Conducted monthly audits of medical equipment and drug inventories, ensuring compliance with internal and external auditing bodies.
  • Played a pivotal role in managing clinic supplies by optimizing inventory levels, which reduced annual supply costs by 23%.
  • Reduced the time spent on chart preparation by 67% through process improvement in document organization and workflow redesign.
  • Key contributor to the design of a patient satisfaction improvement initiative, which increased the clinic’s satisfaction score by 42%.
  • Assisted in performing suture removal and injections, adhering to strict clinical guidelines to ensure patient safety.
  • Worked directly with the billing department to ensure proper coding and insurance filing, decreasing claim rejections by 24%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Center for Competency Testing (NCCT) – National Certified Medical Assistant (NCMA) Credential
  • American Public Health Association (APHA) – Focused on community health and triage initiatives
  • Emergency Nurses Association (ENA) – Training in triage and patient prioritization
  • International Council of Nurses
  • American Health Information Management Association (AHIMA) – Professional development in electronic health records
  • Association of Medical Office Management (AMOM) – Support for administrative efficiency and patient data management
  • American Red Cross Volunteer – Providing medical support and first aid at events
  • Jaycees
  • American Medical Informatics Association
  • Association for Medical Education in Europe (AMEE) – Ongoing coursework in clinical education

Certifications

  • First Aid/CPR Certified
  • Electronic Health Record Specialist Certification (CEHRS) - National Healthcareer Association (NHA)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified Medical Scribe Professional (CMSP) - American Healthcare Documentation Professionals Group
  • Certified Healthcare Access Associate (CHAA) - program
  • Certified Public Accountant
  • CPR/AED Certification, program
  • Epic EHR Certification - Northwind
  • CompTIA Network+

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