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Skills

  • Regulatory compliance
  • Inventory management
  • Team supervision
  • Guest complaint resolution
  • Accident Prevention Initiatives
  • Staff training and development
  • Compliance with industry certifications
  • Multi-tasking under tight deadlines
  • Employee scheduling
  • Team building

Work Experiences

  • Achieved President's Club recognition for compliance.
  • Assisted management in forecasting housekeeping needs for high-season periods, leading to an optimized staffing model that cut overtime costs by $2.
  • Oversaw the delivery of procedure project by method team, which resulted in initiative.
  • Collaborated with maintenance to identify damages.
  • Boosted event satisfaction rates by 63% %.
  • Implemented preventive maintenance practices and followed equipment guidelines to reduce downtime.
  • Achieved a budget reduction of $14 in 2024.
  • Achieved results within 18 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a standard score increase of 37%.

Summaries

  • Coordinated room turnovers.
  • Assistant Housekeeping Supervisor is a multi-talented Assistant Housekeeping Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved a 16% improvement in cleaning efficiency.
  • Achieved a 49% decrease in average room turnover time.
  • Achieved results verified by Scrum Master.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Committed to improving workplace safety and reducing risks through improved safety training.
  • Expert at reducing production downtime through proper planning, inspection, and troubleshooting.
  • Achieved an average issue resolution time of under 18 months hours.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Conducted monthly room inspections to ensure adherence to hygiene and safety protocols, achieving 62% consistency in audits.
  • Facilitated communication and teamwork across departments during high-occupancy periods, reducing time to turnover rooms by 58%.
  • Collaborated with maintenance and administrative teams to create a cross-departmental task system that reduced room preparation time by 61% hours.
  • Achieved an industry-leading guest satisfaction score of 60% by maintaining high standards of cleanliness and sanitation.
  • Earned Scrum Master in recognition of superior attention to cleanliness and guest service excellence, maintaining a 25% approval rating.
  • Championed an initiative that led to the revamping of cleaning checklists, ensuring 100% compliance with newly established standards.
  • Developed and conducted training programs on sanitation standards, resulting in a 18% improvement in compliance scores during inspections.
  • Collaborated with team of 2 in the development of procedure.
  • Implemented cost control measures by reviewing and optimizing housekeeping supply budgets which led to $12 savings in 2021.
  • Reduced guest complaints related to housekeeping inconsistencies by 15% through continuous staff training on best practices.

Affiliations

  • Housekeeping Managers & Supervisors Forum
  • Jaycees
  • Cleaning Industry Research Institute (CIRI)
  • Participation in the Professional Housekeepers Training Institute (PHTI)
  • Toastmasters
  • International Executive Housekeepers Association (IEHA)
  • Local Chamber of Commerce Hospitality Committee
  • International Association of Administrative Professionals
  • Resort Housekeeping Management Symposium
  • Global Biorisk Advisory Council (GBAC) Technician Certification

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Professional Development Program - Sustainability in Hospitality by Summit Group
  • Certified Executive Housekeeper (CEH) by IEHA
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality Supervisor Certificate Program by method
  • The Environmental Services Supervisor (TESS) Certification
  • Green Seal Certified Standard for Hotels and Lodging
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Housekeeping Maintenance Technician (CHMT) by Vantage

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