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Skills

  • Sales territory growth
  • Financial records analysis
  • Client relationship building and retention
  • Program solutions
  • Contract negotiation
  • Consultative sales approach
  • Market intelligence
  • Brand-building strategies
  • Multitasking in high-pressure environments
  • B2B sales strategy

Work Experiences

  • Set performance benchmarks for customer service, cost control, revenue, metric, and profits while recruiting, hiring, and training a high-performing sales and support team.
  • Used Tableau to create effective one year budgets, which resulted in a 8% reduction in spending.
  • Oversaw and coached sales teams ranging from 5 to 4, including training, goal-setting, and evaluation.
  • By researching competitor products, services, and trends, I was able to break into new markets.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Was in charge of maintaining and managing a client book of 8 accounts as well as weekly sales records.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Devised and implemented sales and territory expansion strategies.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets, and effectively managing inventories.
  • Met with Inside Account Managers to discuss techniques for overcoming objections and closing deals on a one year basis.

Summaries

  • Highly knowledgeable in framework and standard medical devices, with experience ranging from competitive offerings to cutting-edge developments, instructional training, and on-site guided applications.
  • Communicative and team-oriented, with Workday expertise.
  • Dedicated to streamlining procedures and well-organized.
  • Process improvement in standard settings and client relations in project management settings.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Sales leader with a proven track record of progressive growth and achievement in the process industry.
  • Strategic thinker with expertise in strategic planning.
  • Expert at reducing downtime and expenditures while increasing sales and customer satisfaction.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.

Accomplishments

  • Outpaced quarterly sales target by 36% as a result of consultative sales techniques and focused relationship-building strategies.
  • Played a pivotal role in improving customer touchpoint strategies, directly contributing to a 81% increase in recurring revenue from upsells.
  • Led integration of a new sales engagement platform, reducing turnaround time for client pitches by 25% and improving overall sales productivity.
  • Revamped customer segmentation to better align product offerings with client needs, resulting in a 33% increase in cross-sell revenue.
  • Increased customer satisfaction scores by 73% through tailored onboarding and post-sale support programs.
  • Managed a portfolio of 16 high-value accounts with an aggregate annual revenue of $10, achieving 30% growth year-over-year.
  • Reduced churn from 74% to 67%, resulting in a $15 retention impact with proactive outreach and quarterly review processes.
  • Achieved $10 in additional sales revenue by identifying gaps in the portfolio and recommending relevant product expansions.
  • Leveraged CRM insights to successfully map expansion opportunities and secure new business, adding 4 accounts in 2019.
  • Negotiated multi-year pricing agreements that led to a 70% reduction in client acquisition costs and increased lifetime value for accounts.

Affiliations

  • Active role in the Sales Enablement Society, focused on sales training and effectiveness
  • Affiliated with the Global Account Management Community (GAMC) for the exchange of innovative sales strategies
  • Contributor to industry discussions on emerging technologies in account management via online professional groups
  • Received 'Top Sales Performance' recognition at the Inside Sales Leadership Association 2021
  • Participated in HubSpot's Sales Accelerator program, gaining advanced insights into client relationship building
  • Member of the National Association of Sales Professionals (NASP), with a focus on strategic planning sessions
  • Member of the Strategic Account Management Association (SAMA)
  • Certified in SalesForce CRM specialization through SalesForce University
  • Member of the AA-ISP Mentorship Program, providing guidance to new professionals in the area of inside sales
  • Certified Inside Sales Professional through the AA-ISP (American Association of Inside Sales Professionals)

Certifications

  • Google Certified Professional Cloud Architect
  • AI in Sales Certification - Summit Group - 2022
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • CRM Data Analysis for Sales Leaders Certification - Cedar Works - 2021
  • Certified Customer Success Manager (CCSM) - 2016
  • SAP Certified Application Associate
  • Google Analytics Certification - 2023
  • Professional Certificate in Account Management - program - 2022
  • Facebook Blueprint Certification: Marketing Science - 2016

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