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Skills

  • Document preparation
  • User interface understanding
  • Method applications proficiency
  • Business operations
  • Process improvement
  • Process implementation
  • Regulatory compliance
  • Budgets
  • Data entry
  • Initiative equipment

Work Experiences

  • Entered data into the SAP system, including payments, account information, and call logs.
  • Audited documentation regarding vanity plate orders.
  • Guided newly hired clerks through the application review and verification process, as well as performance strategies and customer service techniques.
  • Double-checked the data's accuracy and integrity.
  • Attended 17 community outreach events.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Awarded Top Performer for outstanding customer service, consistently maintaining top performance in issuing vehicle registrations and titles.
  • Achieved CPA.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Achieved a 35% decrease in client complaints.
  • Adept Motor Vehicle Representative with over 18 years of experience in supervising title transfers, registration renewals, and fleet services, known for resolving disputes with lienholders worth up to $8.
  • With excellent quality assurance abilities and training in data verification and payment collection, well-versed in performance reporting.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 54% improvement in service response time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Fantastic at data entry and analysis using Jira.
  • Collaborated with internal departments.
  • Achieved improvement in 2024.

Accomplishments

  • Integrated
  • Recorded
  • Prepared
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Effectively managed customer inquiries related to vehicle titling and registration, decreasing overall wait times by 65%.
  • Collaborated with state motor vehicle agency departments to streamline multistate vehicle registration procedures, reducing delays by 6 business days.
  • Collaborated with IT to automate manual data entry processes, reducing clerical error rates by 66%.
  • Advised
  • Initiated
  • Monitored

Affiliations

  • Association of Local DMV Operations Managers
  • International Association of Administrative Professionals
  • International Association of Administrative Professionals (IAAP) for organizational support optimization
  • Society of Human Resource Management
  • American Society for Quality (ASQ) for Process Improvement Studies
  • Transportation Intermediaries Association (TIA) for vendor negotiations
  • Fraud Prevention and Risk Management Association for handling fraudulent titles
  • Project Management Institute (PMI) Chapter for process optimization and workflow management
  • Data Processing Management Association (DPMA) for records and document accuracy
  • American Marketing Association

Certifications

  • ServSafe
  • Advanced Motor Vehicle Handling License Certification Workday
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Car Title Professional (CCTP)
  • National Insurance Producer License (NIPR)
  • Process Optimization and Implementation Techniques Certification Northwind
  • Certified Roadway Safety Professional (CRSP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • State Motor Vehicle Administration License Georgia

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