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Skills

  • Bilingual in French
  • Expense control
  • Heavy lifting
  • Results-oriented
  • Financial records and processing
  • Operations management
  • Weekly Payroll
  • Staff training and development
  • Cross-departmental collaboration
  • Safety measures

Work Experiences

  • Collaborated with housekeeping and maintenance teams to ensure room readiness and cleanliness, leading to 78% fewer guest complaints on room conditions.
  • Assisted in organizing local tours and activities for guests.
  • Coordinated with emergency services during unforeseen events, ensuring guest safety while maintaining calm communication which led to positive safety audit reports.
  • Enabled faster support to guests and management.
  • Adhered strictly to motel policies.
  • Developed lasting relationships with frequent guests by offering personalized service touches, leading to a 65% increase in repeat bookings.
  • Coordinated with the onsite security team.
  • Assisted in organizing local tours and activities for guests, leading to additional revenue of $6 per month for the motel.
  • Collected and verified guest identification.
  • Collected and verified guest identification and payment information, adhering strictly to motel policies and reducing fraudulent bookings by 49%.

Summaries

  • Customer service-oriented Front Desk Clerk.
  • Motivated Front Desk Clerk Motel with experience managing large-scale projects, including budgeting and administration.
  • Customer-focused Sales Representative with 2 years of experience solving problems for clients.
  • Contributed to a 76% improvement in guest satisfaction.
  • Attended to guests promptly and professionally.
  • Achieved 5 successful improvements to guest experiences.
  • Customer service-oriented Front Desk Clerk whose commitment to excellence led to the implementation of a feedback system, resulting in 16 successful improvements to guest experiences.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Committed professional skilled in cash handling, processing an average of $10 in daily transactions with zero discrepancies, ensuring financial accuracy.
  • Professional with 5 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Developed
  • Introduced automated booking reminder systems via Power BI, reducing no-show rates by 53%, and enhancing overall revenue by keeping vacancy rates low.
  • Improved
  • Facilitated smooth transitions between shifts by creating a detailed handover process, reducing miscommunication on pending guest issues by 15%.
  • Established
  • Effectively balanced front desk responsibilities with administrative duties, maintaining 99% accuracy in documentation and reporting processes.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Consistently managed multiple high-priority tasks during peak check-in hours, achieving a 81% reduction in guest wait times while maintaining high levels of customer service.
  • Ensured
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.

Affiliations

  • Member, National Society for Minorities in Hospitality (NSMH)
  • Recipient, Best-Performing Front Desk Clerk Award, 2015
  • Graduate, Customer Service Skill Enhancement Course for Hospitality, metric
  • Member, Hotel Front Desk Professionals Network
  • Graduate, Conflict Resolution and Guest Complaint Mitigation Training Program
  • Member, International Front Office Management Association (IFOMA)
  • Training graduate, QuickBooks Advanced Reservation Software Mastery Program
  • Member, American Hotel & Lodging Association (AHLA)
  • Member, Hospitality Financial and Technology Professionals (HFTP)
  • Member, Hospitality Sales & Marketing Association International (HSMAI)

Certifications

  • Distribution Channel Management Certificate - Cornell University
  • Professional Certification in Hospitality Operational Management (PC-HOM) - Institute of Hospitality
  • CPR/AED and First Aid Certification (American Heart Association)
  • Basic Life Support for Healthcare Providers (BLS) - American Red Cross
  • Guest Conflict Resolution Certification - Skillshare
  • Hospitality Certificate in Customer Service Excellence - Coursera
  • Advanced Hospitality Training: Complaint Resolution - Glion Institute of Higher Education
  • Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute (AHLEI)
  • Hospitality and Tourism Management Certification, Florida Atlantic University
  • Certified Hotel Concierge (CHC) - Certified Concierge Academy

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