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Skills

  • Business Administration
  • Game performance tracking
  • Supervision
  • Behavioral Data Analysis
  • Conflict resolution in player communities
  • Business operations
  • MS Office
  • Communications
  • Volunteer management
  • Customer satisfaction measurement

Work Experiences

  • Analyzed community analytics.
  • Achieved Employee of the Year for consistently meeting KPIs on player satisfaction and response times.
  • Assisted in tracking game performance data.
  • Achieved results over three years.
  • Assisted in the planning and execution of charity game marathons that raised over $4 within three years.
  • Assisted in planning charity game marathons.
  • Achieved zero downtime.
  • Achieved 99.9% uptime during peak usage.
  • Looked at existing plans, processes, and event planning services to see where they could be improved.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved high player retention.
  • Independent Game Operations Intern with over 7 years of experience planning events like weddings, sweet sixteens, bar and bat mitzvahs, and quinceaneras.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted player numbers by 35% during key campaigns.
  • Game Operations Intern is a multi-talented Game Operations Intern who is consistently rewarded for planning and operational improvements.
  • Collaborated with developers in an agile environment.
  • Exceptional at creating marketing strategies to promote venues and event services.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Successfully managed event planning activities from beginning to end while fully incorporating clients' special requests and sticking to budgets.
  • Clear understanding of quality assurance and performance reporting as well as team leadership training.

Accomplishments

  • Executed breach reports and security incident responses, working efficiently to restore services after server issues of less than 14 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized large-scale promotional gaming events on platforms like Twitch and YouTube, drawing over 15 unique viewers.
  • Utilized advanced analytics dashboards to track player engagement metrics, presenting actionable insights to the design and marketing teams.
  • Regularly reviewed key performance indicators (KPIs) for engagement and retention, assisting in strategy pivots that led to a 22% improvement in long-term player engagement.
  • Led a data-driven approach to identify behaviors associated with player churn, implementing mechanisms that resulted in a 52% increase in player retention.
  • Successfully facilitated coordination of weekly live video game events, maintaining consistent attendance of 2 active players across multiple regions.
  • Collaborated with marketing teams to create in-game events that boosted user retention and increased DAU (Daily Active Users) by 31%.
  • Implemented data-driven game monetization strategies, leveraging HubSpot to analyze trends and increase daily revenue by $9.
  • Monitored and assessed live players’ feedback through third-party platforms, distributed findings across multiple teams to enhance game features and address immediate concerns.

Affiliations

  • Association of Information Technology Professionals
  • Participant, procedure Game Jam (Regional or International gaming competition)
  • American Society of Safety Professionals
  • Game Developers Conference (GDC) Participant
  • Member, Digital Analytics Association (For analysis of in-game metrics and user behavior)
  • Host, Virtual eSports Championship 2022 for program
  • Regular Participant of AI & Game Development Webinars and Conferences
  • Member, Global Game Server Operators Collective
  • Inclusivity Consultant, standard in Portland
  • Rotary International

Certifications

  • Certified Public Accountant (CPA)
  • Customer Service Excellence Certification - 2016
  • Certified in Game Design and Development - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Unity Certified User - Game Developer - initiative
  • First Aid/CPR Certified
  • Data-Driven Game Analytics Specialist - Meridian
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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