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Skills

  • Staff management
  • Communications
  • Change management strategies
  • Stakeholder management
  • Strategic planning and execution
  • Business Development
  • MS Office
  • Supervision
  • Employee engagement improvement
  • Customer satisfaction improvement

Work Experiences

  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Acted as interim liaison between internal teams and stakeholders.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved a 44% increase in positive survey feedback.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a 79% decrease in production costs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that initiative operations ran smoothly.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Increased employee morale and decreased turnover by 12%.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Interim Assistant Director.
  • Customer-focused professional with 8 years of experience in the Automotive and Motor Vehicles sector.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Clear understanding of process improvement and risk assessment as well as budget management training.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Collaborated with team of 8 in the development of standard.
  • Revised company policy on remote work, improving operational flexibility and reducing office costs by 29% annually.
  • Designed and executed operational KPIs that provided real-time feedback, reducing customer complaints by 56% annually.
  • Developed cross-training programs for staff, increasing intra-departmental collaboration and reducing task turnaround time by 72%.
  • Partnered with HR to deploy an employee recognition program boosting morale, improving staff retention by 45% within one year.
  • Launched comprehensive onboarding program that reduced new hire training time by 41%.
  • Reduced overall project costs by 19% through effective resource allocation and vendor management.
  • Achieved Lean certification showcasing leadership in initiative, improving team adherence to industry standards.
  • Served as interim point of contact during initiative, ensuring communication continuity and project success amidst change in leadership.
  • Took proactive responsibility for project management during leadership transition, completing system 13 weeks ahead of deadline.

Affiliations

  • International Public Management Association for Human Resources (IPMA-HR)
  • American Marketing Association
  • Jaycees
  • International Association of Administrative Professionals
  • National Council of University Research Administrators (NCURA)
  • Lions Club
  • Society for Corporate Governance
  • National Association of College and University Business Officers (NACUBO)
  • National Association of Schools of Public Affairs and Administration
  • American Association for Women in Community Colleges (AAWCC)

Certifications

  • Certified Fundraising Executive (CFRE) - initiative
  • Certified Administrator of School Finance and Operations (SFO) - category
  • Apple Certified Associate (ACA)
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Diversity Executive (CDE) - procedure
  • Leading Organizational Change Certificate - method
  • Certified Government Financial Manager (CGFM) - procedure
  • Project Management Professional (PMP)

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