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Skills

  • Data-driven decision making
  • Process improvement
  • High-Impact Presentations to Executives
  • Business Development
  • Sales and marketing
  • Compliance Monitoring and Improvement
  • Organization
  • Analytical problem solving
  • Budgeting
  • Budget management and allocation

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Identified system areas in need of improvement and implemented method program, resulting in a 15% increase in productivity.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a significant process by making proactive decisions based on market expertise and business knowledge.
  • Taught Interim Assistant Directors and Interim Assistant Directors effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created system and method reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved a 79% decrease in production costs.

Summaries

  • Vendor management, quality assurance, and budget management are all well-trained.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • To take on a new role in a category setting, I'm ready to offer exceptional leadership and planning abilities.
  • Dedicated to providing high-quality services and products.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Professional with over 12 years of experience as a manager for a $17 one year revenue-generating company.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Interim Assistant Director.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Reduced overall project costs by 19% through effective resource allocation and vendor management.
  • Designed and executed operational KPIs that provided real-time feedback, reducing customer complaints by 56% annually.
  • Implemented an organizational workflow restructure resulting in a 41% decrease in processing time of key deliverables.
  • Resolved product issue through consumer testing.
  • Took proactive responsibility for project management during leadership transition, completing system 13 weeks ahead of deadline.
  • Instrumental in restructuring leadership reports, improving tracking of key metrics and enhancing decision-making efficiency.
  • Spearheaded change management initiatives, structuring meetings and communications that led to 31% employee buy-in for new policies.
  • Designed performance evaluation processes for 15-person team, contributing to 28% rise in employee satisfaction scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to policy research efforts, implementing new standards that improved compliance by 15% in 6 months.

Affiliations

  • Association for Organizational Development and Leadership
  • National Forum for Black Public Administrators (NFBPA)
  • Freemason
  • Jaycees
  • Association for Operations Management (APICS)
  • Society of Human Resource Management
  • Higher Education Recruitment Consortium (HERC)
  • American Management Association (AMA)
  • Institute of Public Administration (IPA)
  • American Medical Informatics Association

Certifications

  • Lean Six Sigma Green Belt (LSSGB) - method
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Executive Leadership Certificate - metric
  • Nonprofit Leadership & Management Certificate – method
  • Certified Human Resources Professional (CHRP) – framework
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • CompTIA Network+

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