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Skills

  • Adaptability in Fast-paced Environments
  • Sorting and labeling
  • Strategic planning
  • Operational improvement
  • Regulatory compliance
  • Leadership in Front-Facing Roles
  • Inventory forecasting
  • Adherence to health and safety guidelines
  • Time management
  • Sales reporting

Work Experiences

  • Achieved a 82% rise in customer satisfaction.
  • Contributed to the increase of Power BI sales.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Awarded Employee of 10 months.
  • Coordinated with suppliers.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Achieved a 63% increase in positive customer feedback.
  • Adopted new payment technologies like Workday.
  • Consistently exceeded 23%.
  • Organized and prepared initiative reports for submission to Front Counter Associates using system and metric data.

Summaries

  • Collaborated with kitchen staff.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable Front Counter Associate with 2 years of program office support experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and program writing, are all assets.
  • Achieved high levels of customer satisfaction.
  • Averaged $16 in cash transactions.
  • Achieved a 18% increase in upsell conversions.
  • Meticulous Front Counter Associate capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using QuickBooks.

Accomplishments

  • Successfully adapted to last-minute schedule changes and workflow adjustments during peak hours, maintaining high levels of customer satisfaction.
  • Recognized for exceptional service with the Employee of the Year in 2017 after improving customer feedback scores by 58%.
  • Utilized feedback from surveys to improve the in-store customer experience, contributing to a 16% boost in repeat visits within 2016.
  • Reduced cash-related discrepancies by 27% through careful transaction monitoring and revising cash handling best practices.
  • Personally attended to high-volume customers during rush hours, helping reduce negative feedback by 72% within 6 months.
  • Maintained a cashier drawer with procedure with zero discrepancies, ensuring accurate cash handling for 16 consecutive months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved conflicts and customer disputes at the counter, leading to a 23% decrease in negative reviews within three years.
  • Directed systemized shift scheduling to optimize staff coverage, resulting in a 69% improvement in employee morale and productivity.
  • Implemented streamlined customer check-in procedures, decreasing wait times by 18% during peak business hours.

Affiliations

  • American Marketing Association (AMA) - Retail Marketing Division
  • Retail Industry Leaders Association (RILA)
  • Retail Cash and Register Management Association
  • Association for Computing Machinery
  • Project Management Institute
  • Association of Information Technology Professionals
  • National Retail Federation (NRF)
  • Jaycees
  • Online Sales Training Certification from framework
  • Young Customer Service Professionals (YCSP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service and Sales Certified (CSSC) by the National Retail Federation
  • Retail Operations Management Certificate by Lakeside Partners
  • Salesforce
  • Certified Retail Management Professional (CRMP) by Brightline
  • ServSafe
  • Retail Loss Prevention Certification by Northwind
  • Certified Frontline Leader by Lakeside Partners
  • Certified Public Accountant
  • Certified Sales Goal Mastery Specialist by Brightline

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