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Skills

  • Acute and rehabilitative care
  • Employee retention strategies
  • End-of-life care services
  • Hospital coordination
  • Fundraising and major donor development
  • Health information management systems proficiency (Power BI)
  • Patient safety
  • Budget and financial oversight
  • Accreditation support
  • Schedule management

Work Experiences

  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Achieved a 83% reduction in fall incidents.
  • Collaborated with physicians and family members to create a holistic approach towards patient mental well-being.
  • Collaborated with a multidisciplinary team.
  • Administered continuous quality improvement projects.
  • Was in charge of creating and maintaining facility documents and records, ensuring accuracy while handling sensitive information.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 15% increase in patient discharge times.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Hired and recruited intelligent clinical and administrative staff to supplement the team's already impressive skill set.
  • Collaborated with third-party vendors.

Summaries

  • Proficient in promoting framework by leveraging project management and process improvement knowledge.
  • Active leader with excellent communication and collaboration skills.
  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Looking for a position as a Pharmacy Manager with Meridian.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Personal Care Manager.
  • Achieved Outstanding Service Award for superior team performance.
  • Results-oriented Miscellaneous professional with vendor management, project management, and process improvement strengths.
  • Design and implement policies and procedures with ease.
  • Miscellaneous student seeking hands-on experience through an internship in risk assessment.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.

Accomplishments

  • Collaborated with the facility’s dietary and medical teams to design holistic care plans that improved resident health outcomes by 51% over one year.
  • Revised daily tracking procedures for personal care tasks, which led to a 21% improvement in reportable incidents and task completion rates.
  • Led the introduction of culturally sensitive care protocols which improved patient satisfaction and family feedback by 40%.
  • Worked with vendors to negotiate better rates for critical care equipment and supplies, achieving a 27% reduction in procurement costs.
  • Monitored and managed end-of-life care scenarios in collaboration with hospice teams, ensuring compliance with regulatory standards and achieving a 74% reduction in complaints.
  • Established new performance metrics for personal care staff, resulting in a 42% increase in team productivity and care quality.
  • Initiated multi-departmental care reviews for critical cases, enhancing cross-discipline communication and patient outcomes by 82% overall.
  • Recognized for improving patient turnover efficiency by 59% during shift transitions through enhanced regime management.
  • Developed and led cross-functional workshops that improved care staff knowledge of geriatric health issues, raising overall resident care scores by 33%.
  • Played a pivotal role in implementing personalized resident care plans, which resulted in a 76% improvement in resident mood and activity engagement.

Affiliations

  • Keynote speaker at process, focusing on holistic patient care (2020)
  • Contributor, Health Care Quality Improvement Project – Columbus (2022)
  • Recipient of Outstanding Service Award for Exceptional Patient Care, awarded by Beacon Labs (2018)
  • Experienced caregiver trainer certified through process (2022)
  • First Aid & CPR certified, American Red Cross (2019)
  • Completed Patient Safety and Proper Documentation Procedures course, Summit Group (2020)
  • Active volunteer at framework offering patient support and family care resources (2021 - Present)
  • Participant, Holistic Health Care Network seminars on patient mental well-being (2021 - Present)
  • Volunteer for method patient care services (2022 – Present)
  • Presenter on Patient Care Ethics at metric (2016)

Certifications

  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Personal Care Assistant (PCA) – Illinois, 2016
  • Certified Public Accountant (CPA)
  • Certified Senior Advisor (CSA) - Society of Certified Senior Advisors, 2020
  • Apple Certified Associate (ACA)
  • Salesforce
  • Assisted Living Manager Certification (ALMC) - Arizona
  • Home Care Manager Certification - National Association for Home Care & Hospice
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality

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