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Skills

  • Process improvement
  • Creative merchandising
  • Project organization
  • Staff management
  • Data collection and analysis
  • Organization
  • Cross-functional collaboration
  • Budgets
  • Regulatory compliance
  • Staff training and development

Work Experiences

  • Created budgets and prepared quotes for new products and services.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Adopted automation tools in CRM.
  • Began program service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Authored training materials.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved a 44% improvement in rep productivity.

Summaries

  • Inbound Sales Supervisor who is proactive and meticulous, with over 5 years of experience in the metric industry.
  • Adept at applying data insights.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Achieved 67% growth in average order value.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Costs were consistently reduced while profits were increased.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Achieved 72% year-over-year revenue growth.

Accomplishments

  • Regularly updated lead scoring models within CRM, optimizing follow-up strategies and reducing cold leads by 39%, increasing total sales.
  • Enhanced the customer journey by refining inquiry-to-sale processes, leading to a 45% uptick in qualified leads and conversions.
  • Monitored key performance indicators on an ongoing basis, achieving team sales targets for 18 consecutive quarters.
  • Led the development and implementation of sales training programs that resulted in an 76% improvement in team performance within several months.
  • Developed and rolled out a real-time feedback system for team members, contributing to a 76% enhancement of individual sales outputs.
  • Conducted quality assurance over sales calls to ensure alignment with company sales objectives, reducing complaints by 64%.
  • Designed and tested sales promotional strategies in coordination with product managers, leading to a 62% increase in product upsell penetration.
  • Developed a customer loyalty program that increased repeat purchases by 28% over 18 months.
  • Collaborated with IT to automate key aspects of lead assignment and progress tracking, contributing to a 71% reduction in administrative hours per agent.
  • Revitalized workflow processes that led to a 41% increase in productivity across the sales team, enhancing overall conversion rates.

Affiliations

  • Project Management Institute
  • National Association for Business Resources (NABR)
  • American Society of Safety Professionals
  • Project Management Institute (PMI)
  • Jaycees
  • AI in Sales Leaders Forum
  • International Customer Management Institute (ICMI)
  • Salesforce Certification Program
  • National Speakers Association
  • Customer Success Association

Certifications

  • Certified Call Center Manager (CCCM) - RCCSP
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Resolution and Communication Skills Certificate - Coursera
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt Certification - IASSC
  • CompTIA A+ Technician
  • ServSafe
  • Google Analytics Individual Qualification (GAIQ)

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