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Skills

  • Operational improvement
  • Client communication and rapport building
  • Business Development
  • Process improvement
  • Budgets
  • Communications
  • Customer feedback analysis
  • Staffing and scheduling
  • Regulatory compliance
  • Business Administration

Work Experiences

  • Welcomed new members and established and updated memberships in Beacon Labs category programs.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Saved $9 per three years by negotiating rates and delivery times with vendors.
  • Achieved results within 6 months.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across procedure calendars and programs.
  • Achieved certification within several months.
  • Consistently trained 16 employees through optimized and automated to reduce loss and increase sales.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved growth over 18 months.
  • Improved filing systems for confidential client records and reports increased operational efficiency.

Summaries

  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Inbound Sales Supervisor who is proactive and meticulous, with over 5 years of experience in the metric industry.
  • Optimize long-term success by effectively balancing targets with resources.
  • Award-winning supervisor with experience customizing sales scripts and training methods, increasing team closing rates by 70% and surpassing sales targets.
  • Achieved a 59% increase in conversion rates over three years.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Inbound Sales Supervisor.
  • Aligned inbound sales strategies with company goals.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Supervised a team of 14 inbound sales agents, achieving an average sales conversion rate increase of 80% month-over-month.
  • Developed customized training modules for cross-functional sales skills, resulting in a 61% customer conversion rate increase.
  • Collaborated with finance to develop integrated cross-selling strategies that achieved a 72% upsell rate increase.
  • Developed a customer loyalty program that increased repeat purchases by 28% over 18 months.
  • Coached new hires on CRM system functionalities, achieving a 30% improvement in team’s CRM utilization within three years.
  • Achieved inbound sales team leader recognition after the team surpassed sales goals by 50% over 6 months.
  • Resolved product issue through consumer testing.
  • Reduced staff turnover by 15% through revamped onboarding processes and continuous competency-based training.
  • Improved onboarding processes for new inbound sales reps, decreasing ramp-up time by 2 weeks, helping them hit performance targets quicker.
  • Conducted quality assurance over sales calls to ensure alignment with company sales objectives, reducing complaints by 64%.

Affiliations

  • Jaycees
  • Outreach Sales Execution Community
  • Women in Sales Leadership Network
  • International Association of Sales Trainers
  • International Coaching Federation (ICF)
  • Salesforce Certification Program
  • Customer Success Association
  • Project Management Institute
  • Predictive Sales Analytics Professionals Group
  • Salesforce User Group Portland

Certifications

  • Certified Call Center Manager (CCCM) - RCCSP
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Ethical Sales Professional (CESP) - ISCP
  • Sales Enablement Practitioner Certification - Sales Enablement Society
  • Time Management Specialist Certification - Udemy
  • ServSafe
  • Project Management Professional (PMP) - PMI

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