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Skills

  • Patient education and adherence programs
  • Pharmacy compliance with Joint Commission standards
  • Pharmacy safety and error prevention
  • Full-spectrum care medication integration
  • Medication dispensing error reduction
  • Cost reduction strategies
  • Fundraising and major donor development
  • Healthcare delivery
  • Medication Therapy Management (MTM)
  • Health information systems

Work Experiences

  • Was in charge of a team of pharmacy technicians, interns, and support personnel.
  • Achieved zero deficiencies in 2024 audits.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Achieved financial goals through operational efficiencies.
  • Reviewed and assessed staff processes in order to reduce the risks to residents and staff while also ensuring regulatory compliance.
  • Achieved a 19%-reduction in duplication of therapy errors.
  • Achieved results without additional labor costs.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Authored new Standard Operating Procedures (SOPs).
  • Achieved a 83% reduction in medication dispensing errors.

Summaries

  • Provide a positive patient experience by providing high-quality care.
  • Well-versed in motivating and retaining employees, as well as building relationships with residents and families and meeting accreditation requirements.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Design and implement policies and procedures with ease.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.
  • Budget management in program settings and vendor management in quality assurance settings.
  • Director of Pharmacy Operations and team leader with 10 years of experience in metric settings.
  • Looking for a position as a Pharmacy Manager with Ironclad Systems.
  • Strong technical skills and experience in risk assessment.
  • Accomplished director in specialty pharmacy strategies.

Accomplishments

  • Spearheaded collaboration between the pharmacy and IT departments to build a digital system that tracked patient formulary adherence, reducing clinical time spent on retrials by 47%.
  • Implemented customized staff training programs for clinical pharmacists, resulting in a 81% improvement in patient satisfaction ratings and reduced service errors.
  • Collaborated with leadership to increase Net Promoter Score by 49% by executing a comprehensive customer feedback and resolution program in 2021.
  • Drove a company-wide clinical initiative to integrate full-spectrum care medication protocols, improving patient outcomes by 80% across 9 facilities.
  • Integrated medication therapy management (MTM) into daily operations at 13 pharmacies, improving adherence rates by 70% and reducing overall patient healthcare costs.
  • Collaborated with cross-functional healthcare teams to reduce patient readmission rates by 68% within 17 months of implementing a chronic care management program.
  • Enhanced pharmacy staff onboarding and training programs, shortening the time to full productivity by 26% across 7 pharmacy branches.
  • Restructured pharmacy service agreements with third-party providers, saving $18 annually and improving contract compliance in 18 pharmacy locations.
  • Negotiated and restructured vendor contracts, saving 63% on bulk medication procurement while maintaining quality and compliance with GPO standards.
  • Spearheaded expansion efforts into underserved geographic locations, resulting in 73% revenue growth while improving medication access for the Southeast.

Affiliations

  • Active contributor to the Institute for Safe Medication Practices (ISMP), focusing on developing strategies to reduce medication errors in complex healthcare environments.
  • Hosted presentations at the Pharmacy Leadership Education Institute (PLEI) on strategies for pharmacy workforce development and cross-training programs.
  • Competed in root cause analysis projects related to pharmacy operations as part of the Medication Safety Collaborative hosted by ASHP.
  • Attained Lean Six Sigma Green Belt Certification, annually contributing to efficiency and cost reduction in pharmacy operations.
  • Volunteered with the International Pharmacists Federation (FIP) on global initiatives for equitable access to safe medications.
  • Served as a pharmacist mentor for the Leadership Academy in Healthcare Innovation Series, helping pharmacy managers develop adaptive leadership strategies.
  • Speaker at the American College of Clinical Pharmacy (ACCP) annual symposium, focusing on reducing medication errors through technology integration.
  • Member of the Washington Board of Pharmacy Oversight Committee (BOP), providing leadership in local legislative and operational regulation processes.
  • Actively participated in the National Pharmaceutical Association (NPhA) conferences to gain insights into advancements in community pharmacy services.
  • Co-chair of the Hospital Pharmacy Leadership Group within the American Society of Health-System Pharmacists (ASHP), implementing best practices in hospital pharmacy operations.

Certifications

  • Regulatory Affairs Certification (RAC) - Pharmaceuticals
  • Google Certified Professional Cloud Architect
  • Provider Status Certification for Pharmacists
  • Critical Thinking in Clinical Pharmacy Certification
  • Certified Lean Healthcare Professional (CLHP)
  • ServSafe
  • Certified in Infection Control (CIC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Pharmacy-Based Immunization Delivery Certification (APhA)
  • Cisco Certified Internetwork Expert (CCIE)

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