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Skills

  • Firmware updates and system upgrades
  • Metric equipment
  • Method component repair
  • Project organization
  • Framework equipment knowledge
  • Asset lifecycle management
  • Team building
  • Customer satisfaction tracking
  • Blueprints and schematics
  • Customer service

Work Experiences

  • Collaborated cross-departmentally with IT and administration to enhance the efficacy of Tableau, contributing to a more user-friendly office environment.
  • Addressed network disruptions and hardware failures.
  • Developed detailed maintenance schedules to extend the life of process equipment.
  • Improved the efficiency of metric repair processes to reduce day-to-day downtime and boost overall productivity.
  • Customers were given an explanation of the diagnostic findings as well as repair or service options.
  • Assisted with troubleshooting procedures.
  • Calibrated imaging equipment to manufacturer specifications, which resulted in a 36% improvement in output quality and reduced customer complaints.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Archived detailed service logs for each client, leading to faster resolution of recurring issues and an improvement in customer retention by 51%.
  • Assisted in the deployment of new software and firmware updates for SAP equipment, ensuring seamless integration and functionality without interruption.

Summaries

  • Achieved results within one year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to providing excellent customer service and communication.
  • Achieved recognition in 2018.
  • Award-winning technician.
  • Achieved a 74% customer satisfaction rate.
  • Detail-oriented Service Tech with a track record of thoroughly testing and evaluating ServiceNow in order to provide prompt solutions.
  • Addressed up to 22% of issues remotely.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved Employee of the Year for maintaining a 63% first-time fix rate.

Accomplishments

  • Calibrated multifunction devices, resulting in a 81% improvement in print quality and a reduction in service calls for print-related issues.
  • Serviced 17 floor printers and office copiers, delivering an average repair time per machine of 16 minutes.
  • Performed network troubleshooting for connected office devices, ensuring seamless data communication between Jira systems and company servers.
  • Coordinated with cross-functional teams to ensure proper handling of large-scale office equipment installations, successfully delivering the project on-time and within the budget.
  • Installed and configured system in over 9 office locations, significantly improving operational efficiency.
  • Assessed workplace equipment configurations and advised management on Tableau upgrades that increased productivity by 66%.
  • Certified in Six Sigma, providing advanced troubleshooting and diagnostics for complex office equipment issues.
  • Utilized remote monitoring tools to anticipate and address machine malfunctions before they impacted business operations, maintaining a customer service score of 24%
  • Collaborated with team of 14 in the development of category.
  • Reduced average service duration by 53% by adopting new diagnostic tools and procedures.

Affiliations

  • Certified, CompTIA A+ Technician for Office Equipment Repair, 2020
  • Active Participant, Document Manager Association
  • Certified, Network Printer Specialist Certification by category
  • American Medical Informatics Association
  • Associate Member, International Society for Optomechatronics
  • Certified, Factory-Trained metric Maintenance Expert 2016
  • Certified, Managed Print Services Accreditation 2015
  • Certified, Advanced Imaging Technologies Specialist through Vantage 2023
  • Lions Club
  • Society of Women Engineers

Certifications

  • Certified Document Imaging Architect (CDIA+) – CompTIA
  • CompTIA Network+ Certification
  • ServSafe
  • Kodak Professional Imaging Equipment Service Certification
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Maintenance and Reliability Professional (CMRP)
  • Certified Electronics Technician (CET) – 2017
  • Epson Digital Device Service Technician Certification
  • Ricoh Advanced Field Service Engineer Certification

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