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Skills

  • Relationship development
  • Customer Satisfaction Enhancement
  • Corrective and preventive action (CAPA)
  • Business operations
  • Lean manufacturing principles
  • RFI Scanners
  • Insurance billing
  • Customer service
  • Team management
  • Human resource management

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Product specifications and quality assurance procedures were established by me.
  • Achieved results within the first 13 months.
  • Was in charge of all tasks delegated to me, including client relations and project management.
  • Achieved Excellence Award in 2016.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Used Salesforce to compile data gathered from various sources.

Summaries

  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Knowledge of Jira in depth, as well as budget management and quality assurance abilities.
  • Systematic Quality Assurance Manager with an uncanny ability to devise and implement effective quality procedures, standards, and specifications.
  • CPA certified
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Site Quality Manager.
  • Expert in category with a strong aptitude for optimized and automated.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 39% boost in customer satisfaction scores.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Initiated and drove a supplier quality management program, resulting in 18 suppliers achieving preferred status within 2020.
  • Facilitated weekly quality review meetings, leading to a 17% increase in defect detection efficiency and resulting in $15 annual cost savings.
  • Collaborated with cross-functional teams to ensure ISO 9001 re-certification, successfully passing audits with zero major non-conformances.
  • Collaborated with product development teams, preventing critical quality issues during new product launches, resulting in $15 savings in rework costs.
  • Implemented advanced quality data analytics tools, resulting in enhanced monitoring of key metrics and a 57% increase in process efficiency.
  • Drove an enterprise quality transformation, reducing defects by 22% over 14 years, earning Excellence Award.
  • Led a Six Sigma project that improved process efficiency, reducing rework costs by $6 and yielding 49% improvement in throughput.
  • Decreased warranty claims by 68% over 10 months through effective quality improvement initiatives and early defect detection systems.
  • Supervised a team of 7 quality inspectors, reducing inspection errors by 68% through mentoring, training, and process improvements.
  • Reduced production downtime due to quality issues by 71% through implementation of predictive quality control methods.

Affiliations

  • Member of the Global Quality Management Institute (GQMI), staying updated on international requirements and protocols for product quality.
  • Associated with the Manufacturing Leadership Council, participating in actionable research on emerging areas like smart manufacturing and quality.
  • Member of the International Quality Federation (IQF) since 2017, focused on global quality management best practices.
  • Supply Chain Auditor Certification from Brightline, focusing on enhancing and maintaining a seamless supplier relationship management system.
  • Supplier Audit Specialist Certification from process, improving vendor compliance standards for the company in Phoenix.
  • Industry participant in the Supplier Quality Requirements Task Force (SQRTF), enhancing supplier compliance management and engagement.
  • Recognized as a Member of the Society of Manufacturing Engineers (SME), driving advancements in manufacturing quality and lean practices.
  • Graduate member of the Institute for Industrial and Quality Management (IIQM), continuously enhancing systems and process optimization skills.
  • Member of the International Auditing and Assurance Standards Board (IAASB), implementing quality audit standards in manufacturing environments.
  • Lean Six Sigma Black Belt Certification from Harbor & Co., with completed project work leading to 21% waste reduction.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • ISO 45001: Occupational Health and Safety Management Certification 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Six Sigma Black Belt (CSSBB) - Cedar Works
  • Certified Quality Engineer (CQE) - American Society for Quality (ASQ)
  • Root Cause Analysis (RCA) Certification - framework
  • Certified Internal Auditor (CIA) in Quality Systems - Brightline
  • Certified Public Accountant (CPA)
  • Failure Mode and Effect Analysis (FMEA) Certification - metric
  • Certified Change Management Specialist (CCMS) - metric

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