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Skills

  • Customer satisfaction improvement
  • Team Leadership
  • Operational improvement
  • Continuous improvement methodologies like Six Sigma
  • Customer relations
  • Audit collaboration and reporting
  • Proficient in 10-key
  • Organization
  • Employee retention strategies
  • Communications

Work Experiences

  • Achieved results over the course of 9 years.
  • Developed new loan prospects by making weekly cold calls to 17 people.
  • Achieved a 60% increase in approval rates.
  • Achieved a 82% growth in client retention.
  • Achieved 45% synergy savings post-merger.
  • Analyzed and approved complex commercial policies worth $9 annually, ensuring compliance with industry standards and internal guidelines.
  • Oversaw the delivery of metric project by procedure team, which resulted in process.
  • Achieved 14 in operational cost savings.
  • Aligned underwriting decisions with strategic objectives.
  • Achieved a 21% increase in policyholder retention.

Summaries

  • Advanced strategist with strong project management skills.
  • Dedicated to learning, growing, and succeeding in Insurance.
  • Insurance standards and risk requirements are well-understood.
  • Underwriting Supervisor has 16 years of experience in consumer lending, loan administration, default management, and customer service.
  • Achieved a 48% increase in underwriting efficiency.
  • Underwriting Supervisor with extensive experience in banking regulations and procedures.
  • Achieved results within several months.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Within Insurance, senior Underwriting Supervisor and outstanding performer in budget management and quality assurance.

Accomplishments

  • Directed the successful roll-out of underwriting software that enhanced workflow accuracy and reduced processing time by 55%.
  • Documented and resolved process which led to initiative.
  • Implemented a new underwriting documentation process that cut processing times by 59% and improved approval rates.
  • Conducted audits on 13 of underwritten policies to maintain alignment with company’s risk portfolio.
  • Managed and guided the resolution of underwriting disputes with clients and brokers, increasing customer satisfaction by 83%.
  • Achieved a 61% reduction in onboarding time for new underwriters by implementing a structured training program.
  • Standardized risk assessment models across multiple regions, decreasing variability in policy approval by 79%.
  • Negotiated 8 vendor contracts, resulting in a reduction of underwriting-related costs by $9 over the past year.
  • Ensured that all underwriting decisions adhered to state and federal regulatory standards, achieving a 49% compliance success rate.
  • Revamped the existing underwriting quality control process, reducing errors by 67% while improving team productivity.

Affiliations

  • National Association of Social Workers
  • International Association of Insurance Professionals (IAIP)
  • Wholesale & Specialty Insurance Association (WSIA)
  • American College of Financial Services
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Underwriting Training Advisory Board (UTAB)
  • Oncology Insurance & Underwriting Society
  • Toastmasters
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)

Certifications

  • Data Science for Business Leaders Professional Certification program
  • Master in Applied Risk Management (MARM) standard 2018
  • CompTIA A+ Technician
  • Certified Government Financial Manager (CGFM)
  • Google Certified Professional Cloud Architect
  • Professional Risk Manager (PRM) Certification
  • Certified Risk Adjustment Coder (CRC)
  • Associate in General Insurance (AINS)
  • Project Management Professional (PMP)
  • Certified Risk Manager (CRM)

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