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Skills

  • Business Planning
  • Communications
  • Financial Management
  • Emergency response coordination
  • Negotiation
  • MS Office
  • Method equipment
  • Data collection and analysis
  • App-based guest engagement
  • Cross-functional team collaboration

Work Experiences

  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created process and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Achieved a 62% approval increase in post-cruise surveys.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved recognition from Excellence Award for best cruise ship entertainment director for consecutive years by continuously enhancing guest experiences.
  • Oversaw quality programs aimed at reducing late compliance activities.

Summaries

  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Forward-thinking manager with 3 years of manufacturing project management experience.
  • Motivated method manager with a track record of best practices and operations in the Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Dedicated to providing high-quality services and products.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Professional with over 7 years of experience as a manager for a $6 two years revenue-generating company.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Introduced real-time reporting at the end of each cruise, ensuring that 17 operational issues were identified and addressed before the next voyage.
  • Managed a contract budget of $3 for featured entertainers from Columbus, closing agreements with 6 high-profile acts.
  • Collaborated with team of 14 in the development of initiative.
  • Collaborated with onboard marketing teams to execute promotional events which drove a 52% increase in onboard revenue.
  • Cultivated a network of talent agents to streamline entertainment booking processes, reducing the average lead time for contracting acts by 5 days.
  • Guided the development and roll-out of new entertainment formats, generating positive guest feedback and increasing participation by 67%.
  • Continuously monitored financial performance metrics of entertainment programs and achieved 33% growth in onboard ancillary revenue.
  • Directed over 13 large-scale onboard events annually, ensuring seamless execution with zero customer safety or compliance issues.
  • Resolved product issue through consumer testing.
  • Optimized event scheduling software to reduce scheduling conflicts by 66%, ensuring smooth program flow and enhanced guest experiences.

Affiliations

  • Society for Incentive Travel Excellence (SITE)
  • American Society of Safety Professionals
  • Safety Management Systems Association (SMSA)
  • Jaycees
  • Rotary International
  • Professional Convention Management Association (PCMA)
  • International Live Events Association (ILEA)
  • Society of Human Resource Management
  • International Association of Conference Centres (IACC)
  • Association of Information Technology Professionals

Certifications

  • Risk Management for Hospitality Professionals (RMHP) - category
  • Certified Customer Service Professional (CCSP)
  • Apple Certified Associate (ACA)
  • Certified Travel Marketing Professional (CTMP) - Travel Institute
  • Cisco Certified Network Associate (CCNA)
  • Certified Meeting Professional (CMP)
  • Hospitality Law and Compliance Certification - Vantage
  • CompTIA Security+
  • Event Planning Essentials Certification - Harbor & Co.
  • Emotional Intelligence and Customer Care - Summit Group

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