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Skills

  • Guest safety management
  • Communications
  • First Aid & CPR Certification
  • Method equipment
  • MS Office
  • Conflict resolution
  • Implementing improved storage solutions
  • Relationship development
  • Handling difficult customers with diplomacy
  • Opening and closing procedures

Work Experiences

  • Assisted guests during difficult weather conditions.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Achieved a 73% decrease in park liability incidents.
  • Collaborated with other park departments to organize and execute category, drawing over 3 attendees.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Communicated efficiently with coworkers.
  • Had an excellent attendance record and was always on time for work.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at providing first-aid support, resolving over 14 incidents smoothly, and earning guest trust through knowledgeable care.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Achieved 17% decrease in park mishaps after instituting new procedures that optimized guest safety and staff workflows.
  • Conducted briefings for groups of up to 13.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Achieved 100% accuracy during 3-hour shifts.
  • Employee who is punctual and focused.
  • Adept at providing first-aid support.
  • Outgoing Tube Park Attendant aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.

Accomplishments

  • Reported safety and maintenance concerns, ensuring repairs were completed within two years and reducing downtime by 85%.
  • Resolved product issue through consumer testing.
  • Monitored hill conditions using Tableau, identifying and communicating hazards in real-time to prevent accidents.
  • Contributed to staff cross-training efforts, increasing team flexibility and productivity by 48% during high foot traffic days.
  • Inspected tubing gear every several months, reducing wear-related incidents by 22%.
  • Implemented an equipment tracking system that reduced loss of tubing gear by 79% over the 18 months.
  • Used Jira to track daily cash flows, resulting in zero discrepancies during audits for 6 consecutive days.
  • Executed crowd control activities during event peak times, effectively reducing wait lines by 54%.
  • Documented and resolved system which led to process.
  • Enhanced guest satisfaction by facilitating tubing lessons for new users, leading to a 78% increase in repeat visitors.

Affiliations

  • Toastmasters
  • International Mountain Biking Association (IMBA)
  • Certified Customer Experience Professional (CCXP)
  • Customer Service Leadership Certification 2017
  • Certified Amusement Ride Safety Inspector (CARSI) 2016
  • International Council of Nurses
  • Bilingual Adventure Guide Association Spanish
  • Association for Computing Machinery
  • Members of Nature-Based Tourism Development Hub
  • Outdoor Adventure Guide Certification 2019

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Customer Satisfaction and Guest Retention Certification - category
  • CPR and AED Certification - American Red Cross
  • First Aid Certification - American Heart Association
  • Food Handler Certification - SafeServ
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Conflict Resolution Certificate - category
  • Certified Park and Recreation Professional (CPRP) - NRPA

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