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Skills

  • Marketing and promotional strategies
  • Equipment maintenance
  • General facility maintenance knowledge
  • Diverse demographic engagement
  • Team building
  • Collaboration with schools and local organizations
  • Communications
  • First Aid/CPR
  • Customer service
  • Fundraising and sponsorship acquisition

Work Experiences

  • Organized and ran community events like program, system, and method.
  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Acted as a liaison between participants and the administrative team.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 41% retention rate for seasonal employees.
  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Used spearheaded to resolve conflicts between campers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • High-energy Recreational Leader who excels at creating exciting calendar events while balancing budgetary constraints and community needs.
  • Achieved top satisfaction scores.
  • Dedicated to learning, growing, and succeeding in Fitness and Recreation.
  • Adjusts recreation schedules based on attendance analytics.
  • Within Fitness and Recreation, senior Recreation Center Assistant and outstanding performer in budget management and project management.
  • Boosted membership by 15%.
  • Collaborated successfully with local schools.
  • Achieved a 62% reduction in reported incidents.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.
  • Promoting and directing all types of activities for standard participants is a success.

Accomplishments

  • Managed all cash handling and financial reconciliation, ensuring accurate accounting for daily revenues totaling $7,000.
  • Successfully ran social media campaigns to promote upcoming events, leading to an increase in online engagement by 51% and an uptick in attendance.
  • Led fundraiser efforts that raised $48,000 for new equipment and materials, improving program quality for youth sports.
  • Collaborated with local health professionals to conduct fitness and wellness workshops, increasing community participation by 66% over 2021.
  • Managed day-to-day operations of the recreation center, overseeing staff, scheduling, and participant inquiries while reducing operational inefficiencies by 74%.
  • Grew gym membership by improving locker room and facility cleanliness standards—survey responses indicated a 40% improvement in client satisfaction.
  • Launched a Diversity and Inclusion training module for staff members, resulting in stronger community relationships and a reported 27% improvement in program inclusivity.
  • Created and monitored a budgetary plan for ongoing programs, reducing overspending by 35%.
  • Led the implementation of a summer intern program, successfully bringing 11 interns on board who provided $230,000 worth of services.
  • Created and monitored monthly performance dashboards using Power BI, identifying trends that led to strategic improvements in programming, boosting attendance by 79%.

Affiliations

  • Aquatic Exercise Association (AEA)
  • International Health, Racquet & Sportsclub Association (IHRSA)
  • American Canoe Association (ACA)
  • Outdoor Recreation Coalition (ORC)
  • Society of Women Engineers
  • PlayCore's Center for Outreach, Research, and Education (CORE)
  • Freemason
  • Association of Aquatic Professionals (AOAP)
  • Council for the Model Aquatic Health Code (CMAHC)
  • American Medical Informatics Association

Certifications

  • ActiveNet Software Certification - Early Registration and Payment Processing
  • Certified Public Accountant (CPA)
  • Certified Therapeutic Recreation Specialist (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)
  • Certified Fitness Professional - metric, 2016
  • Automated External Defibrillator (AED) Certification - method, 2016
  • First Aid & CPR/AED Certification – American Red Cross, 2018
  • SafeSport Certified, Cedar Works, 2021
  • Volunteer Management Certification - standard, 2016
  • Risk Management for Recreation Professionals - Vantage, 2017
  • Crisis Prevention and Intervention Certification Brightline

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