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Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Operational improvement
  • Client referral generation
  • Problem resolution
  • Post-Closing Client Support
  • Framework equipment
  • Process improvement
  • Team building
  • Contract review and compliance
  • CRM software (Tableau) proficiency

Work Experiences

  • Conducted quality audits on closing files.
  • Educated over 12 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Acted as a liaison between buyers and sellers for over 17 homes in several months, resulting in sales of over $14.
  • Adhered to strict closing deadlines.
  • Completed tasks within several months.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with the title insurance company on releases, liens, and outstanding encumbrances, saving buyers an average of $11 per transaction.
  • Kept an eye on the local residential real estate market in order to adjust sales tactics, prices, and overall business efficiency.
  • Achieved 19% accuracy.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Addresses contract discrepancies.
  • Achieved a 37% reduction in error rates.
  • Consistently delivered on-time results.
  • Dedicated Coordinator with a proven ability to improve operational efficiency.
  • Achieved results in 2021.
  • Coordinated with title companies, lenders, and insurance agents.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Avoids financial losses.
  • Creative problem solver with a keen eye for detail, adept at resolving title defects and expediting closing timelines for high-value properties.
  • Contributed to a 75% increase in customer satisfaction.

Accomplishments

  • Revised and standardized over 15 client closing templates, improving legal compliance and reducing document processing time by 23%.
  • Educated clients on all aspects of the closing process, resulting in a 66% increase in customer satisfaction and retention.
  • Supported the audit and reconciliation of closing documentation, helping resolve discrepancies and ensuring adherence to financial and legal regulations.
  • Facilitated the closing of over 18 residential and commercial transactions annually, ensuring smooth communication between parties and compliance with legal standards.
  • Instrumental in increasing client referral rates by 72% through the consistent delivery of high-quality service and post-closing follow-up.
  • Managed high-volume real estate portfolios, overseeing more than 15 closings per month and maintaining a 81% rate of on-time completion.
  • Coordinated the closing process for over 10 transactions totalling $15 in value, ensuring compliance with all legal regulations and deadlines.
  • Generated detailed contract summaries for review by legal teams, reducing preparation time for complex commercial closings by 42%.
  • Developed a detailed system for tracking and reporting loan approvals using framework, increasing efficiency by 75% and ensuring zero delays.
  • Reduced document error rate by 65% by implementing strict quality control measures during document preparation and reviews.

Affiliations

  • State Real Estate Licensing Board Portland - Engaged consistently with state-wide educational courses on real estate document handling.
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Project Management Institute
  • National Society of Real Estate Professionals - Ongoing membership with focus on streamlining digital adaptation of closing documents.
  • National Notary Association (NNA) - Certified Notary with focus on real estate closing best practices.
  • National Association of Social Workers
  • American Medical Informatics Association
  • Institute for Real Estate Securities (IRESI) - Certificate in advanced transaction coordination for high-stakes real estate investment deals, awarded in 2023.
  • Women's Council of Realtors (WCR) - Active affiliation with leadership programs promoting process optimization in closing teams.

Certifications

  • Real Estate Settlement Procedures Act (RESPA) Certification - the Southeast
  • Project Management Professional (PMP)
  • Certified Mortgage Underwriter (CMU) - Cedar Works
  • Transaction Coordinator Certification - Beacon Labs
  • First Aid/CPR Certified
  • Certified Residential Specialist (CRS) - Lakeside Partners
  • Real Estate Paralegal Certification - Lakeside Partners
  • Certified Default Resolution Specialist (CDRS) - Cedar Works
  • Certified Public Accountant
  • Certified New Home Specialist (CNHS) - Vantage

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