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Skills

  • Fire alarm monitoring
  • Emergency Response
  • Operational improvement
  • Keen observer
  • Relationship development
  • Crisis communication with law enforcement
  • Criminal investigations
  • Procedure equipment
  • Surveillance
  • Crime prevention

Work Experiences

  • Audited control room logs and video footage.
  • Administered first aid.
  • Achieved a 80% improvement in team readiness.
  • Patrolled the interiors of buildings and the grounds of the facility to identify and deter threats to assets.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.
  • Activated the security alarm system, which will notify emergency responders in the event of a dangerous or life-threatening situation.
  • Achieved 53% system uptime.
  • Assessed and deflected issues in emergency situations quickly.
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
  • Achieved an 73% increase in incident prevention.

Summaries

  • Security Control Center Operator with 4 years of successful process improvement and workflow optimization experience.
  • Achieved results through diligent monitoring.
  • Adept at streamlining security measures.
  • In extreme weather conditions, consistently works flexible hours.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Security personnel who are concerned about their safety and have excellent communication skills and a keen eye for detail.
  • Achieved 82% system uptime.
  • With a keen eye for detail, anticipates trouble and takes steps to intervene and diffuse it.

Accomplishments

  • Worked collaboratively with cross-functional teams to monitor and control over 14 entry points, successfully securing metric during heightened security periods.
  • Monitored threat intelligence databases, identifying and neutralizing 15 potential risks to the organization within two years.
  • Managed access permissions for Phoenix, resulting in 77% reduction in unauthorized access attempts.
  • Successfully collaborated with IT professionals to upgrade security systems, increasing operational efficiency by 27% at Austin.
  • Facilitated training for over 15 employees on emergency evacuation procedures, ensuring compliance with OSHA regulations.
  • Designed and implemented employee training programs focused on security awareness, increasing policy adherence by 25%.
  • Developed detailed after-action reports for security incidents, ensuring that 10% of recommendations were implemented to prevent future breaches.
  • Supported executive protection efforts during sensitive VIP visits, customizing security plans that reduced risks by 27%.
  • Maintained accurate and comprehensive incident logs, resulting in a 17% reduction of repeat security breaches within 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Professional Security Consultants (IAPSC)
  • Lions Club
  • Center for Internet Security (CIS)
  • Cybersecurity and Infrastructure Security Agency (CISA)
  • Certified Protection Professional (CPP)
  • Security Industry Association (SIA)
  • Emergency Management Association (EMA)
  • International Security Management Association (ISMA)
  • Toastmasters
  • Freemason

Certifications

  • Certified in Cybersecurity Risk Management Framework (CRMF)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Traffic and Perimeter Security Control Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Critical Infrastructure Protection Certification Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid and CPR Certification
  • Project Management Professional (PMP)
  • Advanced Multi-Layered Access Control Systems Training Summit Group
  • Certified Public Accountant

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