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Skills

  • Insurance billing
  • Conflict resolution and team motivation
  • Invoice generation
  • CCTV
  • Chain of custody management for specimens
  • Business process re-engineering
  • Process improvement strategies
  • Administrative support
  • Multidisciplinary collaboration
  • Organization

Work Experiences

  • Replenished inventory to maintain par levels, completed quarterly inventory audits, and counted and updated inventory reports when new shipments arrived.
  • Collaborated with a 11-person team to improve tracking and work issue logging.
  • Created and managed annual operating budgets for facilities in the 14 Seattle area.
  • Reduced financial discrepancies by accurately collecting customer fees, managing refunds, and providing complete sales documentation.
  • Coordinated and improved delivery of $9 of Workday in the past year through coordinated.
  • Improved processes by identifying bottlenecks and working with Specimen Processing Supervisor to find solutions.
  • Achieved 69% faster onboarding.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Defined business requirements, data models, transformation logic, and report structures to improve organizational efficiencies.
  • Trained, mentored, and supported a high-performing team by conducting regular performance reviews, providing feedback, and providing coaching in areas where they were lacking.

Summaries

  • Highly knowledgeable expert in HubSpot production, cross-functional collaboration and stakeholder engagement, with proven methods for increasing efficiency.
  • Specimen Processing Supervisor and team leader with 2 years of experience in process settings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Results-oriented Miscellaneous professional with client relations, project management, and stakeholder engagement strengths.
  • Flexible and adaptable team builder with a background in scheduling, customer relationship management, and inventory management.
  • Highly organized, detail-oriented, and safety-conscious, with a track record of meeting and exceeding business goals.
  • Bringing extensive management experience in all aspects of procedure and program operations.
  • Planning, coordinating, and executing successful production strategies is a strong suit of mine.
  • Cross-functional collaborator with experience building effective teams and motivating employees to achieve individual and team goals.
  • Based on category strategies, proficient in operational improvements, quality improvements, and team leadership.

Accomplishments

  • Maintained and enforced strict compliance with PMP guidelines, successfully passing 3 regulatory inspections with no nonconformances.
  • Established new onboarding procedures for laboratory staff, leading to a 41% reduction in training time for new employees and increased overall efficiency.
  • Coordinated with the IT department to integrate HubSpot into the specimen tracking system, resulting in a 61% reduction in lost or misplaced samples.
  • Participated in the development of a real-time tracking system, improving specimen logistics visibility and leading to a 82% reduction in lost samples.
  • Developed and enforced a double-check system for specimen labeling and tracking, reducing labeling errors by 41% within 6 months.
  • Spearheaded cross-training efforts so that all technicians were proficient in Power BI, increasing operational flexibility by 38%.
  • Supervised a team of 10 processing technicians, improving throughput by 62% while maintaining specimen handling accuracy.
  • Co-authored new laboratory SOPs aligned with ITIL requirements, ensuring adherence to updated industry standards and reducing audit findings by 24%.
  • Collaborated with external partners to improve specimen transport processes, reducing transport time by 48% and increasing end-to-end visibility across the chain of custody.
  • Enhanced quality control measures, achieving consistent specimen integrity and reducing batch reprocessing by 24%.

Affiliations

  • Member of the Healthcare Supply Chain Management Association (HSCMA), improving laboratory inventory management practices.
  • Recognized for outstanding contribution in specimen handling optimization by receiving a professional achievement award from the ASCP in 2017.
  • Ongoing participation in the National Association for Healthcare Quality (NAHQ), ensuring compliance with healthcare quality and safety standards.
  • Member of the International Society for Biological and Environmental Repositories (ISBER), focusing on best practices for specimen collection and storage.
  • Served as a mentor in the Advanced Laboratory Operations Leadership Program, guiding the next generation of laboratory supervisors.
  • Worked with the Specimen Handling and Safety Advisory Board to standardize safety protocols across multi-lab environments.
  • Led a process improvement initiative in partnership with the Pathology Quality Assurance Association, resulting in a 32% increase in workflow efficiency.
  • Member of the Specimen Tracking and Technology Integration Working Group, which explored the use of RFID in sample management systems.
  • Joined a research team sponsored by the International Association of Medical Laboratory Technologists (IAMLT) for optimizing laboratory processes.
  • Member of the College of American Pathologists (CAP), maintaining awareness of changes in pathology and specimen handling protocols.

Certifications

  • Laboratory Information Management System (LIMS) Certification
  • CompTIA A+ Technician
  • Salesforce
  • Specimen Handling and Collection Certification by Brightline
  • Certified Process Improvement Specialist by method
  • Certified Laboratory Animal Technologist (LATG) by metric
  • Association for Project Management (APM)
  • Lean Six Sigma Green Belt Certification in Laboratory Operations
  • Forensic Specimen Collection Specialist 2017
  • SHRM Senior Certified Professional (SHRM-SCP)

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